Mr. Ralph Garcea reports
TTGI SUBSIDIARY INSENTRA SECURES THIRD CONSECUTIVE MANAGED SERVICES RENEWAL WITH AN IBEX 35-LISTED GLOBAL INFRASTRUCTURE GROUP
Turnium Technology Group Inc.'s Insentra subsidiary has secured a third consecutive managed services renewal with a subsidiary of an IBEX 35-listed global infrastructure and renewable energy group. The renewed agreement covers a 24-month term and incorporates expanded scope through the addition of digital employee experience (DEX) capability, building on services first delivered in the prior term.
The customer organization is an operating entity of a major global infrastructure and sustainable development group, with revenues exceeding 20 billion euros and a presence across more than 30 countries. The group is publicly listed on Spain's IBEX 35 index and operates across infrastructure construction, water treatment, renewable energy, and industrial services. The group has maintained a substantial operational presence in Australia since 2002, employing more than 1,000 people locally across construction, water and renewable energy projects. Insentra has supported this customer's Australian operations since 2021.
The renewed engagement encompasses Insentra's Managed Citrix service, including pro-active monitoring, structured patching, incident management and capacity management, delivered within an Amazon Web Services-hosted environment supporting 93 concurrent users, 11 Citrix session hosts and 97 published applications. The renewal also extends the digital employee experience platform introduced in the prior term, providing user performance analytics, enhanced reporting and BI dashboards designed to support continuing platform optimization. Service delivery is structured around defined SLA commitments including 30-minute critical incident response and four-hour resolution targets, supported by monthly governance reviews, an annual review cycle and a continuous improvement framework.
Renewal summary
- Customer profile: operating subsidiary of a major IBEX 35-listed global infrastructure and renewable energy group, active in more than 30 countries;
- Renewal term: 24 months; third consecutive renewal since 2021;
- Services: managed Citrix (monitoring, patching, incident and capacity management) with digital employee experience (DEX) capability;
- Environment: AWS-hosted; 93 concurrent users, 11 Citrix session hosts, 97 published applications;
- Revenue model: multiyear managed services engagement with structured auto-renewal framework.
Leadership commentary
Ronnie Altit, vice-president of global sales and marketing, said:
"Securing a third consecutive renewal with a globally operating infrastructure organization reflects the consistency and accountability of our managed services model. Enterprise customers operating across critical infrastructure environments require reliability, governance and continuous operational improvement over extended periods which is exactly where Insentra is designed to deliver value. The expansion of the engagement to deliver digital employee experience monitoring demonstrates the trust developed over multiple years of delivery and our ability to evolve alongside customer requirements."
Doug Childress, chief executive officer of Turnium, added:
"Multiyear enterprise renewals are an important indicator of the quality and durability of recurring revenue within the TTGI group. This renewal reflects the type of long-term customer engagement we are focused on building through our technology-as-a-service strategy -- combining operational delivery, governance and scalable managed services across global enterprise environments. Continued customer retention and scope expansion within existing accounts remain an important component of our long-term growth strategy."
Governance and recurring revenue
Enterprise managed services clients in the infrastructure and construction sector operate complex, distributed environments with defined compliance, availability and governance requirements. Insentra's structured delivery model -- encompassing SLA-governed incident response, proactive monitoring, patching and formal governance cadence -- is designed to meet those requirements consistently over multiyear engagements. The third consecutive renewal of this engagement, with expanded scope, reflects the operational continuity and account depth that Insentra's managed services model is designed to support.
This renewal is consistent with Turnium's focus on building multiyear managed services engagements across enterprise customers through its subsidiaries, supporting the company's focus on enterprise customer retention and long-term recurring revenue.
About Insentra, a Turnium company
Insentra is a 100-per-cent channel-only global IT professional services company and a Turnium group company, with offices in Australia, the United Kingdom and the United States. Insentra delivers structured technology adoption programs, AI enablement services and managed IT professional services to enterprise organizations across multiple sectors. AIMomentum is Insentra's structured enterprise AI adoption program, designed to take organizations from readiness through to continuing operation of custom AI agents and applications.
About Turnium Technology Group Inc.
Turnium acquires companies that complement its technology-as-a-service (TaaS) strategy, integrates them to generate efficiencies and delivers their solutions through a global partner-led program to customers worldwide. Turnium's mission is to provide IT providers with a complete, white-labelled portfolio of business technology solutions, enabling them to quickly add new services in response to customer demand.
Turnium is focused on building a TaaS platform that incorporates all the services, platforms and capabilities that ISPs, MSPs, IT providers, VoIP/UCaaS, CCaaS or cloud providers might need. Additionally, Turnium provides deployment resources, hardware, delivery, support, and marketing and sales enablement to help channel partners go to market quickly and deliver exceptional quality.
Turnium delivers secure, cost-effective, uninterrupted, and scalable global IT solutions to its partners and their end-customers -- because "connectivity matters."
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