The Globe and Mail reports in its Wednesday edition that staff members at Canada's transportation watchdog handle a single complaint each day on average, a Transport Canada director revealed. The Globe's Mariya Postelnyak writes that Vincent Millette, director of National Air Services Policy, made the comment as part of sworn evidence filed with the Ontario Superior Court in January. Mr. Millette testified in October as part of a broader constitutional challenge to rules that in many cases prevent passengers from publicly discussing complaints. During cross-examination by a lawyer for the consumer-advocacy group Air Passenger Rights, Mr. Millette said that, "on average," each complaints resolution officer employed by the agency "deals with one complaint every day." The regulator is grappling with a backlog of more than 93,000 complaints. There are "lots and lots of arguments, pages and pages of papers, sometimes hundreds, thousands of pages of paper," for a single case, often with only $400 at stake, said Air Passenger Rights president Gabor Lukacs. In Europe, passenger protection rules are more straightforward and compensation decisions can be rendered "in a matter of minutes" using publicly available data.