The Globe and Mail reports in its Saturday edition that Canada's biggest airlines are opposing a court challenge to rules that advocates say prevent travellers from sharing the outcome of passenger complaints made to the country's transport regulator. A Canadian Press dispatch to The Globe says that in a court filing last week, Air Canada, WestJet, Air Transat, Jazz Aviation and the industry group that represents them are seeking to intervene in a case over whether Canadian Transportation Agency rulings on customer complaints are open to the public. Under a complaint resolution process in place since 2023, consumers and airlines are barred from publicly disclosing the result of complaints unless both parties agree to waive confidentiality. Airlines argue that complaint cases involve submissions with sensitive information that could undermine carriers' commercial interests and create privacy risks. They also claim that safety could be compromised, as workers might think twice about disclosing problems that could result in more payouts. Gabor Lukacs at the Air Passenger Rights group claims the rules amount to a "gag order" that violates freedom of expression, adding the agency's complaint process amounts to a black box.