The Globe and Mail reports in its Wednesday edition that airlines, airports, baggage handlers and other companies involved in aviation will soon have to set service standards and let the public know how closely they come to meeting those goals, according to federal legislation introduced on Tuesday. The Globe's Eric Atkins writes that the bill intends to improve "accountability and transparency" for customers and companies in the air-travel industry, said Transport Minister Omar Alghabra. The rules would affect all private-sector companies and government agencies, including security screeners and navigation services, that work at the big airports. Canada Customs, for example, would be required to determine and post expected wait times to pass through screening. Airlines would have to do the same for luggage arriving on a terminal carousel. The legislation does not indicate that there will be penalties for not meeting the standards that are set. The changes are part of the government's response to the chaos at many Canadian airports at Christmas and during the summer of 2022. Since then, Ottawa has also toughened laws around the way airlines are required to treat passengers when flights are disrupted or baggage is lost.