Mr. Jeff Puritt reports

TELUS INTERNATIONAL CELEBRATES THE LAUNCH OF ECO-FRIENDLY SITE IN MOROCCO AS PART OF ITS EXPANSION INTO EMEA

Telus International (Cda) Inc. has officially opened its latest site in Casablanca, Morocco. The newly constructed, state-of-the-art facility is part of the company's recent expansion into Africa and combines cutting-edge technology with an environmentally friendly ethos.

"I would like to congratulate our Telus International team on achieving this milestone in our company's global expansion within the EMEA (Europe, the Middle East and Africa) region. Our site in Casablanca is a testament to our ongoing commitment to responsible and strategic growth as we continue to meet the evolving needs of long-term clients such as Google, Structube and Travel Planet, and to fulfill the near-term demand we are seeing for greater diversification in offshore and nearshore delivery capabilities for AI [artificial intelligence] data solutions, multilingual customer support, and trust and safety services," said Jeff Puritt, president and chief executive officer of Telus International. "We believe that business success, and environmental and social responsibility go hand in hand, and today's launch marks a significant step in Telus International's commitment to investing sustainably to create a positive impact in the local community. Moreover, as clients continue to incorporate AI and generative AI into their businesses, our diverse global work force is able to create and enhance the world's data across more than 500 languages and dialects to enable better AI and mitigate bias as part of our humanity-in-the-loop approach."

The new seven-storey, 7,500-square-metre site in Morocco will open in three phases with an expected completion date in Q3 2024. Once completed, the site will accommodate more than 800 employees. The first phase, which launched today, encompasses the ground floor, and the first, second and third storeys, with features and amenities such as a recruitment centre with interview rooms and testing areas, training rooms, meeting rooms, and breakout areas. The site also has a cafeteria, gaming area and lactation room, as well as a medical clinic staffed by doctors and nurses, designed to support employee engagement and well-being.

Investments in sustainability

More than a technological hub and innovative workplace, the new Telus International building is constructed to triple green certification standards: Batiment Bas Carbone/low carbon building (BBCA), Leadership in Energy and Environmental Design (LEED), High Environmental Quality (HQE) and OsmoZ -- a work environment certification. Designed with numerous sustainable features, the building integrates the use of renewable energy through 2,000 square metres of solar panels on the roof, includes more than 11,000 square metres of green space and produces more energy than it consumes.

Exceptional local talent with multilingual language capabilities

Morocco is a fast-growing business service hub known for its exceptional talent pool of young, educated and highly skilled digital natives representing a broad spectrum of cultures and ethnicities, and who are fluent in multiple languages.

"Since the start of our recruiting efforts in the region earlier this year, we have successfully hired more than 500 team members, 95 per cent of whom are fully trilingual, and able to support our clients and their customers in French, English and Arabic," said Anthony Lacopo, vice-president, Telus International, in Morocco. "Having a multilingual and diverse work force that we can quickly and effectively scale is so critical in today's global marketplace. Brands are increasingly seeking to work with partners like Telus International that can help them build connections with consumers in new markets, test and improve machine learning models, and deliver responsibly sourced, high-quality datasets for their AI projects."

From Africa and sites around the world, Telus International designs, builds and delivers next-generation solutions, including digital CX (customer experience), trust and safety services, and AI data solutions, for global and disruptive brands.

About Telus International (Cda) Inc.

Telus International designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company's services support the full life cycle of its clients' digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Telus International's integrated solutions span digital strategy, innovation, consulting and design, information technology life cycle, including managed solutions, intelligent automation and end-to-end artificial intelligence data solutions, including computer vision capabilities, as well as omnichannel CX and trust and safety solutions, including content moderation. Fuelling all stages of company growth, Telus International partners with brands across strategic industry verticals, including tech and games, communications and media, e-commerce and fintech, banking, financial services and insurance, health care, and others.

Telus International's unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. Since 2007, the company has positively impacted the lives of more than 1.2 million citizens around the world, building stronger communities and helping those in need through large-scale volunteer events and charitable giving. Five Telus International community boards have provided $5.4-million in financing to grassroots charitable organizations since 2011.