Mr. Darren Entwistle reports

TELUS REPORTS OPERATIONAL AND FINANCIAL RESULTS FOR FIRST QUARTER 2024

Telus Corp. has released its unaudited results for the first quarter of 2024. Consolidated operating revenues and other income decreased by 0.6 per cent over the same period a year ago to $4.9-billion. This decline was driven by lower service revenues in its two reportable segments: Telus technology solutions (TTech) and digitally led customer experiences -- Telus International (DLCX). Within TTech, higher mobile network, residential Internet and security revenues, largely driven by subscriber growth, as well as growth in managed, unmanaged and other fixed data services to new and existing business customers was offset by declines in TV and fixed legacy voice services revenues due to technological substitution. The decline in DLCX operating revenues resulted from lower external revenues in the DLCX segment across most of its industry verticals. See first quarter 2024 operating highlights within this news release for a discussion on TTech and DLCX results.

"In the first quarter, our team once again delivered against our differentiated growth strategy, leveraging our superior asset portfolio, consistent execution track record and pro-active cost efficiency initiatives to deliver industry-leading customer additions and solid financial results against the backdrop of a dynamic operating environment," said Darren Entwistle, president and chief executive officer. "Our robust performance is underpinned by our strategic focus on margin accretive customer growth, globally leading broadband networks and customer-centric culture, which enabled our strongest first quarter on record, with total customer net additions of 209,000, up 28 per cent, year-over-year. This included strong mobile phone net additions of 45,000, and record first quarter customer additions for both connected devices of 101,000 and total fixed net additions of 63,000. Telus's industry-leading growth reflects the consistent potency of our operational execution, and our unmatched bundled product offerings across mobile and home. Our team's passion for delivering customer service excellence contributed to continued leading loyalty across our key product lines. Notably, postpaid mobile phone churn was 0.91 per cent, as we begin the 11th consecutive year below the 1-per-cent level.

"Within our global businesses, today, Telus International (TI) also reported its first quarter results, delivering robust profitability and cash flows amidst what remains a challenging global macroeconomic operating environment, resulting in a difficult prior-year comparable. Despite the near-term top-line challenges, our TI team has executed against significant cost efficiency programs over the past 10 months, positioning the business to achieve further EBITDA [earnings before interest, taxes, depreciation and amortization] growth and incremental margin expansion, along with strong cash flow generation, as we move through the course of the year. We remain highly confident in TI's strategy and investment thesis, which is amplified by meaningful opportunities in respect of digital transformation -- particularly with generative AI [artificial intelligence] adoption -- and the continuing critical importance of differentiated digital customer experience solutions in the market, creating a vibrant tailwind for TI's medium- and long-term growth and profitability. In Telus Health, we achieved first quarter revenues of $420-million, alongside 28-per-cent EBITDA contribution growth. This was supported by the achievement of $251-million in combined annualized synergies, towards our overall objective of $427-million by the end of 2025. Furthermore, we drove a 7-per-cent year-over-year increase in our global lives covered to nearly 72 million. We continue to make strong progress scaling Telus Health and Telus Agriculture & Consumer Goods, where we remain focused on accelerating the significant growth profile these differentiated global businesses represent by leveraging the expertise, experience, and high-performance culture and talent of our entire team, inclusive of leveraging significant cross-sell synergies across all lines of our business.

"The record customer growth we continue to report is underpinned by our dedicated team who are passionate about delivering superior service offerings and digital capabilities, over our world-leading wireless and PureFibre broadband networks. In addition to driving extensive socio-economic benefits for Canadians in communities from coast to coast, for decades to come, the significant broadband network investments we have made enable the continued advancement of our financial and operational performance, and the long-term sustainability of our industry-leading dividend growth program. Today, we are announcing a 7-per-cent dividend increase, reflecting our unwavering commitment to delivering superior value to our shareholders. Furthermore, it builds on our consistent track record of delivering on our multiyear dividend growth program established in 2011, and most recently extended through 2025, targeting annual growth in the range of 7 to 10 per cent. Today's increase represents our 26th over the last 14 years and reflects our unwavering confidence in delivering leading operational and financial results on a sustained basis. Importantly, our strong outlook includes our expectations for continued free cash flow expansion in the years ahead, driven by ongoing strong EBITDA growth and moderating capital expenditure intensity, further supporting the long-term sustainability and quality of our dividend growth program.

"Reflecting our team's long-standing belief in the synergistic relationship between doing well in business and doing good in our communities, May marks the official kickoff of our 19th annual Telus Days of Giving," continued Mr. Entwistle. "This year, with the support of our extended Telus family, I have every confidence that we will exceed our goal of inspiring 80,000 volunteers supporting positive outcomes in communities across the 32 countries in which we operate. It is thanks to this unparalleled level of caring and commitment that our team members and retirees, globally, have contributed 2.2 million days of giving since 2000 -- more than any other company on the planet."

Doug French, executive vice-president and chief financial officer, said: "In the first quarter of 2024, our team navigated a highly competitive environment across mobility and fixed to deliver healthy operational and financial results. Within our global businesses, investments in our channel and distribution strength is starting to pay dividends with good momentum on increased sales; however, in the short term, the challenging macroeconomic climate continues to elongate sales cycles, impacting top-line growth. We expect to see this steadily improve over the coming quarters. Despite the revenue pressures, however, we delivered robust consolidated adjusted EBITDA growth of 4.3 per cent and strong consolidated margin expansion of 170 basis points year-over-year to 37.6 per cent. Furthermore, within our TTech segment, adjusted EBITDA was higher by 4.1 per cent and margin of 39.4 per cent improved by 160 basis points over the same period a year ago. This strong performance reflects our unrelenting focus on efficiency and effectiveness to drive significant cost reductions on a permanent basis. As we move through the rest of the year, we remain focused on driving towards achieving our financial targets for 2024, which we reiterated today.

"During the first quarter, our team advanced our leadership position in sustainability, issuing our sixth sustainability-linked bond (SLB), linking our financing to the achievement of ambitious environmental targets," added Mr. French. "Furthermore, our latest SLB offering affirms Telus as having the largest SLB program in the Canadian fixed-income market and reinforces our sustainability commitments as a global leader in ESG [environmental, social, governance]. At the end of the quarter, our average cost of long-term debt was 4.37 per cent, our average term to maturity of long-term debt is nearly 11 years and our net debt to EBITDA ratio was 3.78 times. As we progress through 2024 and into future years, we anticipate our leverage ratio to improve as we work back towards our target ratio.

"Our leading growth profile, and robust balance sheet position, support our well-established dividend growth program. Our commitment to deliver on this program is underpinned by our confidence in executing our growth strategy and generating meaningful free cash flow on a sustained basis from our leading EBITDA growth profile and low capital intensity. This is balanced against other capital allocation priorities, including ongoing strategic investments along with maintaining a strong balance sheet to provide us ample flexibility to further support our growth ambitions and shareholder capital returns," concluded Mr. French.

As compared with the same period a year ago, net income in the quarter of $140-million was down 38 per cent and basic earnings per share (EPS) of nine cents decreased by 40 per cent. These decreases were driven by the impacts from: (i) higher depreciation and amortization from network leases and increased real estate rationalization; increases related to the addition of capital assets acquired in business acquisitions; growth in capital assets in support of the expansion of Telus's broadband footprint, including its generational investment to connect homes and businesses to Telus PureFibre and 5G technology coverage; successful Internet, TV and security subscriber loading; and investments in Telus's fibre-optic technology to support its technology strategy to improve network coverage and capacity, including the continuing buildout of its 5G network; (ii) higher financing costs reflecting an increase in average long-term debt balances outstanding, attributable in part to business acquisitions, an increase in the effective interest rate, and an increase in unrealized changes in virtual power purchase agreements' forward element which represent the estimated unrealized amounts recorded from the company's virtual power purchase agreements (VPPAs) with renewable energy projects as of March 31, 2024; and (iii) higher restructuring and other costs, primarily related to cost efficiency and effectiveness programs, including work force reductions, real estate rationalization, and personnel-related restructuring and other costs that were recorded in the prior year. As it relates to EPS, the trends also reflect the effect of a higher number of common shares outstanding. When excluding certain costs and other adjustments, adjusted net income of $390-million increased by 1 per cent over the same period last year, while adjusted basic EPS of 26 cents was down 3.7 per cent over the same period last year. Adjusted net income is a non-GAAP (generally accepted accounting principles) financial measure and adjusted basic EPS is a non-GAAP ratio.

Compared with the same period last year, consolidated EBITDA increased by 1.1 per cent to more than $1.6-billion and adjusted EBITDA increased by 4.3 per cent to approximately $1.9-billion. The growth in adjusted EBITDA reflects: (i) broad-based cost reduction efforts across both the TTech and DLCX segments, including work force reductions, synergies achieved between LifeWorks and Telus's legacy health business, and an increase in TTech outsourcing to DLCX resulting in competitive benefits given the lower cost structure in DLCX, as well as savings in marketing, discretionary and administrative costs; (ii) higher mobile network, residential Internet and security revenues, largely driven by subscriber growth; (iii) higher net gains in other income; and (iv) growth in managed, unmanaged and other fixed data services to new and existing business customers. These factors were partly offset by: (i) lower mobile phone ARPU (average revenue per user); (ii) merit-based compensation increases; (iii) labour cost imbalances arising from reductions in service volume demand in the DLCX segment; (iv) declining TV and fixed legacy voice margins; (v) lower mobile equipment margins; (vi) lower health and agriculture and consumer goods revenues from increased client churn; (vii) higher costs related to the scaling of the company's digital capabilities, inclusive of increased subscription-based licences, and cloud usage costs; and (viii) higher bad debt expense.

In the first quarter, Telus added 209,000 net customer additions, up 46,000 over the same period last year, and inclusive of 45,000 mobile phones and 101,000 connected devices, in addition to 30,000 Internet, 19,000 TV and 22,000 security customer connections. This was partly offset by residential voice losses of 8,000. The company's total TTech subscriber base of approximately 19.2 million is up 6.8 per cent over the last 12 months, reflecting a 4.7-per-cent increase in Telus's mobile phones subscriber base to over 9.8 million, and a 23-per-cent increase in Telus's connected devices subscriber base to more than 3.2 million. Additionally, the company's Internet connections grew by 5.5 per cent over the last 12 months to approximately 2.7 million customer connections, its TV customer base stands at 1.3 customers and its security subscriber base increased by 7.8 per cent to approximately 1.1 million customers. Lastly, Telus's residential voice subscriber base declined slightly by 2.8 per cent to approximately 1.1 million.

In health services, as of the end of the first quarter of 2024, virtual care members were 5.9 million and health care lives covered were 71.7 million, up 14 per cent and 7 per cent over the past 12 months, respectively. Digital health transactions in the first quarter of 2024 were 159 million, up 6.8 per cent over the first quarter of 2023.

Cash provided by operating activities of $950-million increased by $189-million in the first quarter of 2024 and free cash flow of $396-million decreased by $139-million compared with the same period a year ago. Consistent with Telus's internal plan, the decrease in free cash flow was driven by increased restructuring and other costs disbursements, net of expense and increased interest paid, partly offset by lower income taxes paid. The company's definition of free cash flow, for which there is no industry alignment, is unaffected by accounting standards that do not impact cash.

Consolidated capital expenditures of $725-million, including $14-million for real estate development, increased by 1.7 per cent in the first quarter of 2024. TTech real estate development capital expenditures increased by $9-million in the first quarter of 2024 due to an increase in capital investment to support construction of multiyear development projects, including Telus Ocean and other commercial buildings in British Columbia. DLCX capital expenditures increased by $6-million in the first quarter of 2024, primarily driven by expansion in our Asia-Pacific and Central America and others regions (notably Africa), and software investments in the company's managed digital solutions business. As at March 31, 2024, Telus's 5G network covered approximately 31.8 million Canadians, representing approximately 86 per cent of the population, and more than 3.2 million households and businesses in British Columbia, Alberta and eastern Quebec were connected to fibre-optic cable, which provides these premises with immediate access to Telus's fibre-optic technology.

First quarter 2024 operating highlights

Telus technology solutions (TTech):

• TTech operating revenues (arising from contracts with customers) increased by $15-million or 0.4 per cent in the first quarter of 2024, primarily reflecting increases in mobile network revenue and fixed data services revenues, as described below. Decreases in mobile equipment and other service revenues, fixed voice services revenues, fixed equipment and other service revenues, health services and agriculture, and consumer goods services were partial offsets.
• TTech EBITDA decreased by $2-million or 0.1 per cent in the first quarter of 2024, while TTech adjusted EBITDA increased by $66-million or 4.1 per cent, reflecting: (i) broad-based cost reduction efforts, including work force reductions, synergies achieved between LifeWorks and Telus's legacy health business, and increase in TTech outsourcing to DLCX resulting in competitive benefits given the lower cost structure in DLCX, as well as savings in marketing, discretionary and administrative costs; (ii) higher mobile network, residential Internet and security revenues, largely driven by subscriber growth; and (iii) growth in managed, unmanaged and other fixed data services to new and existing business customers. These factors were partially offset by: (i) lower mobile phone ARPU; (ii) merit-based compensation increases; (iii) a decline in TV and legacy voice margins driven by technological substitution; (iv) lower equipment margins; (v) lower gains in other income; (vi) lower health and agriculture and consumer goods revenues from increased client churn; (vii) higher costs related to the scaling of the company's digital capabilities, inclusive of increased subscription-based licences, and cloud usage costs; and (viii) higher bad debt expense.

Mobile products and services:

• Mobile network revenue increased by $49-million or 2.9 per cent in the first quarter of 2024, largely due to growth in the company's mobile phone and connected device subscriber base, as well as roaming revenue growth. These impacts were partly offset by the impact of lower prices in base rate plans and a decline in overage revenues.
• Mobile equipment and other service revenues decreased by $36-million or 7 per cent in the first quarter of 2024, due to a reduction in contracted volumes attributable to Telus's efforts to match only on economical offers due to the aggressive promotional activity in addition to the growing number of customers taking advantage of bring-your-own-device plan offerings. These were partly offset by the impact of higher-value smart phones in the sales mix.
• TTech mobile products and services direct contribution increased by $13-million or 0.8 per cent in the first quarter of 2024, largely reflecting mobile subscriber growth and higher roaming margins associated with rising international travel volumes. These were partly offset by the impact of lower prices in base rate plans and a decline in overage revenues, lower equipment margin contribution from lower contracted volume, and increased competitor-driven discounting and higher amortization of commissions attributable to rising retail traffic in prior periods.
• Mobile phone ARPU was $59.31 in the first quarter of 2024, a decrease of $1.07 or 1.8 per cent, attributable to the adoption of base rate plans with lower prices in response to more aggressive marketing and promotional activities targeting both new and existing customers, which began to intensify in the second quarter of 2023 and have continued through the first quarter of 2024, and a decline in overage revenues. These factors were partly offset by higher roaming revenues as a result of increased travel.
• Mobile phone gross additions were 376,000 in the first quarter of 2024, an increase of 76,000, driven by growth in postpaid gross additions in response to continuing aggressive promotional activity, as discussed above, and growth in the Canadian population.
• Mobile phone net additions were 45,000 in the first quarter of 2024, a decrease of 2,000, reflecting a higher mobile phone churn rate, as described below, partially offset by higher mobile phone gross additions.
• Mobile phone churn rate was 1.13 per cent in the first quarter of 2024, compared with 0.90 per cent in the first quarter of 2023, largely as a result of customer switching decisions in response to more aggressive marketing and promotional activities, as discussed above. These factors have been partly mitigated by Telus's continued focus on customer retention through its industry-leading service and network quality, along with successful promotions and bundled offerings.
• Connected device net additions were 101,000 in the first quarter of 2024, an increase of 43,000, attributable to growth in Internet of Things connections from customers in the transportation, smart buildings and health care industries.

Fixed products and services:

• Fixed data services revenues increased by $31-million or 2.7 per cent in the first quarter of 2024, driven by an increase in Telus's Internet, security and TV subscribers and growth in managed, unmanaged and other services to new and existing business customers. The company's revenue per Internet customer remained consistent with the prior year, while fixed data services growth was partially offset by lower TV revenue per customer, reflecting an increased mix of customers selecting smaller TV combination packages and technological substitution.
• Fixed voice services revenues decreased by $13-million or 6.8 per cent in the first quarter of 2024, reflecting the continuing decline in legacy voice revenues as a result of technological substitution and price plan changes. Declines were partly mitigated by the success of Telus's bundled product offerings, its retention efforts and the migration from legacy to Internet protocol services offerings.
• Fixed equipment and other service revenues decreased by $11-million or 8.6 per cent in the first quarter of 2024, largely due to a reduction in business premises equipment sales, as equipment sales tend to be more one-time in nature, and in the first quarter of 2023, there were more hardware sales related to one large contract.
• TTech fixed products and services direct contribution increased by $7-million or 0.5 per cent in the first quarter of 2024, reflecting increased Internet, business data and security margins, driven by subscriber growth. These were partly offset by declines in TV and legacy voice margins attributable to technological substitution, as well as lower health and agriculture revenues driven by customer churn.
• Internet net additions were 30,000 in the first quarter of 2024, a decrease of 5,000, attributable to a higher churn rate due to macroeconomic and competitive pressures that have continued to impact consumer purchasing decisions, partly offset by Telus's success in driving strong gross additions in both the consumer and business markets through diversified product offerings.
• TV net additions were 19,000 in the first quarter of 2024, an increase of 10,000, attributable to the company's diverse offerings catered toward the changing needs of its consumers, partly offset by a higher churn rate due to the same factors impacting Internet net additions.
• Security net additions were 22,000 in the first quarter of 2024, consistent with the prior year, attributable to offsetting dynamics of higher demand for Telus's bundled offerings and diverse suite of products and services, and a higher churn rate due to the same factors impacting Internet net additions.
• Residential voice net losses were 8,000 in the first quarter of 2024, consistent with the prior year.

Health services:

• Through Telus Health, the company is leveraging technology to deliver connected solutions and services, improving access to care and revolutionizing the flow of information while facilitating collaboration, efficiency and productivity across the health care ecosystem, progressing Telus's vision of transforming health care and empowering people to live healthier lives.
• Health services revenues decreased by $3-million or 0.7 per cent in the first quarter of 2024, driven by customer churn outpacing the growth of new clients, partly offset by an increase in pharmacy management software revenue and virtual pharmacy sales.
• At the end of the first quarter of 2024, 5.9 million members were enrolled in Telus's virtual care services, an increase of 700,000 over the past 12 months, attributable to the continued adoption of virtual solutions that keep Canadians and others safely connected to health and wellness care. At the end of the first quarter of 2024, the company's health care programs covered 71.7 million lives, an increase of 4.7 million over the past 12 months, mainly reflecting robust growth in its employee and family assistance programs from both new and existing clients across all of its regions, in addition to continued demand for virtual solutions.
• Digital health transactions totalled 159 million in the first quarter of 2024, an increase of 10.1 million, largely driven by increased paid exchange of health care data between Telus's health benefits management system and care providers resulting from higher patient demand for elective health services.

Agriculture and consumer goods services:

• Through Telus Agriculture & Consumer Goods, the company provides innovative digital solutions and actionable data insights that better connect the global supply chain, driving more efficient production processes and improving the safety, quality and sustainability of food and consumer goods. Importantly, these efforts are also enabling better traceability to the end consumer, further supporting improved food outcomes.
• Agriculture and consumer goods services revenues decreased by $2-million or 2.4 per cent, reflecting transient headwinds and macroeconomic challenges and an increase of customer churn in Telus's program management offerings for agricultural input manufacturers. These impacts were partly offset by further diversifying the company's agriculture and consumer goods solutions and growth in its animal agriculture pharmacy and research revenues. Its agriculture and consumer goods revenues are largely earned in U.S. dollars, and in the first quarter of 2024 compared with the first quarter of 2023, the exchange rate of the Canadian dollar against the U.S. dollar was consistent.

Digitally led customer experiences -- Telus International (DLCX):

• DLCX operating revenues (arising from contracts with customers) decreased by $74-million or 9.8 per cent in the first quarter of 2024. The decrease was primarily attributable to lower revenues from a leading social media client and a reduction in revenue in other industry verticals, notably in e-commerce and fintech, and travel and hospitality, reflecting macroeconomic conditions, which were partially offset by growth in services provided to existing clients, including Google, as well as new clients added since the same period in the prior year. Changes in foreign currency exchange rates did not materially impact DLCX revenue growth. Revenues from contracts denominated in U.S. dollars, European euros and other currencies will be affected by changes in foreign exchange rates.
• Revenue from Telus's tech and games industry vertical decreased by $14-million or 3.6 per cent in the first quarter of 2024, primarily due to lower revenue from a leading social media client, partially offset by growth in revenue from Google and other clients within this industry vertical.
• Revenue from Telus's communications and media industry vertical increased by $9-million or 4.3 per cent in the first quarter of 2024, driven primarily by more services provided to the TTech segment, partially offset by lower service revenue from certain other telecommunication clients.
• Revenue from Telus's e-commerce and fintech industry vertical decreased by $15-million or 14 per cent in the first quarter of 2024, due to lower service volume demand from a large e-commerce client as well as certain fintech clients.
• Revenue from Telus's health care industry vertical increased by $12-million or 22 per cent in the first quarter of 2024, primarily due to additional services provided to the health care business unit of the TTech segment.
• Revenue from Telus's banking, financial services and insurance industry vertical decreased by $11-million or 18 per cent in the first quarter of 2024, primarily due to lower service volume demand from a global financial institution client.
• All other verticals decreased by $24-million or 21 per cent in the first quarter of 2024 due to lower revenue across various client accounts notably in the travel and hospitality industry vertical.
• DLCX EBITDA increased by $29-million or 17 per cent in the first quarter of 2024 while DLCX adjusted EBITDA increased by $21-million or 11 per cent for the same period. The increases in EBITDA and adjusted EBITDA was primarily due to other income arising from the revaluation of the company's provisions for written put options, and lower share-based compensation expenses, which were partially offset by lower revenue.

Corporate highlights

Telus makes significant contributions and investments in the communities where team members live, work and serve and to the Canadian economy on behalf of customers, shareholders and team members. These include:

• Paying, collecting and remitting more than $605-million in the first quarter of 2024 to federal, provincial and municipal governments in Canada consisting of corporate income taxes, sales taxes, property taxes, employer portion of payroll taxes and various regulatory fees. Since 2000, Telus has remitted approximately $36-billion in these taxes.
• Investing $725-million in capital expenditures primarily in communities across Canada in the first quarter of 2024 and over $54-billion since 2000.
• Disbursing spectrum renewal fees of $55-million to Innovation, Science and Economic Development Canada in the first quarter of 2024. Since 2000, Telus's total tax and spectrum remittances to federal, provincial and municipal governments in Canada have totalled more than $44-billion.
• Spending $2.4-billion in total operating expenses in the first quarter of 2024, including goods and services purchased of approximately $1.2-billion. Since 2000, it has spent $161-billion and $109-billion, respectively, in these areas.
• Generating a total team member payroll of $1-billion in the first quarter of 2024, including wages and other employee benefits, and payroll taxes of $79-million. Since 2000, total team member payroll totals $62-billion.
• Returning approximately $554-million in dividends declared through April, 2024, to individual shareholders, mutual fund owners, pensioners and institutional investors. Since 2004, Telus has returned more than $25-billion to shareholders through its dividend and share purchase programs, including over $20-billion in dividends and $5.2-billion in share repurchases, representing more than $17 per share.

Dividend declaration

The Telus board of directors declared a quarterly dividend of 38.91 cents per share on the issued and outstanding common shares of the company payable on July 2, 2024, to holders of record at the close of business on June 10, 2024. This quarterly dividend reflects an increase of 7 per cent from the 36.36 cents per share dividend declared one year earlier and consistent with the company's multiyear dividend growth program. When a dividend payment date falls on a weekend or holiday, the payment shall be made on the next succeeding day that is a business day.

Access to quarterly results information

Interested investors, the media and others may review this quarterly earnings news release, management's discussion and analysis, quarterly results slides, audio and transcript of the investor webcast call, and supplementary financial information on Telus's website.

Telus's first quarter 2024 conference call is scheduled for Thursday, May 9, 2024, at 1:30 p.m. ET (10:30 a.m. PT) and will feature a presentation followed by a question-and-answer period with investment analysts. Interested parties can access the webcast on Telus's website. An audio recording will be available approximately 60 minutes after the call until June 9, 2024, at 1-855-201-2300. Please quote conference access code 13252 followed by the pound key and playback access code 0114441 followed by the pound key. An archive of the webcast will also be available on Telus's website and a transcript will be posted on the website within a few business days.

About Telus Corp.

Telus is a dynamic, world-leading communications technology company with more than $20-billion in annual revenue and over 19 million customer connections spanning wireless, data, IP, voice, television, entertainment, video and security. Its social purpose is to leverage its global-leading technology and compassion to drive social change and enable remarkable human outcomes. Telus's long-standing commitment to putting its customers first fuels every aspect of its business, making it a distinct leader in customer service excellence and loyalty. The numerous, sustained accolades Telus has earned over the years from independent, industry-leading network insight firms showcase the strength and speed of Telus's global-leading networks, reinforcing its commitment to provide Canadians with access to superior technology that connects it to the people, resources and information that make people's lives better.

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