Mr. Matt Halligan reports

TELECOM OPERATORS EMPOWERED BY AI AND AUTOMATION WITH NEXT-GENERATION OPTIVA CHARGING ENGINE

Optiva Inc. has launched its next-generation converged Optiva Charging Engine, the latest advancement in the company's billing and charging portfolio. The new release features AI-based (artificial intelligence) personalization to enable real-time digital customer experiences.

The next-generation version also integrates an open API (application programming interface) gateway, including support for customer and product management with TM Forum open APIs. It offers best-of-breed architecture for seamless automation of customer flows throughout the BSS (business support system) stack and for processes -- from product creation to smart selling and AI closed-loop feedback for aligning product configurations and customer purchases.

The new Optiva Charging Engine release delivers convergent rating and charging capabilities that empower telecom operators, especially new market entrants focused on digital customer experience and rapid time to market, to create elevated customer offerings and new revenue streams. Key platform benefits to operators include:

• AI platform integration to identify product and usage behaviours, automatic adaptation of product configuration and upsell management;
• Personalization of products during real-time usage of services, enabling cross-selling, usage shocks and contextual services;
• Ease of integration based on APIs enabled by TM Forum API 620 and API 637 for product and bundle data;
• Google Analytics powered data usage repository for customer behaviour insights, fine-tuning products and automating processes for superior customer experience.

"As the telecom industry moves toward Web 3.0 and new revenue opportunities, including metaverse, NFTs [non-fungible tokens] and B2B2X offerings, leveraging the power of AI to continuously personalize the customer experience and attract new customers is vital," said Matt Halligan, chief technology officer] of Optiva.

To support the success of Optiva's customers, spanning more than 50 countries and actively investing in 5G technology upgrades, the next-generation Optiva Charging Engine release fulfills the expectations of the new generation of consumer and enterprise customers. It delivers flexibility through immediate and easy adaptation and prevents the traditional delays of legacy platforms. The new features are essential for meeting today's and future market demands while reducing opex (operating expenses) with automation across all life cycles.

About Optiva Inc.

Optiva is a leader in powering the telecom industry with cloud-native billing, charging and revenue management software on private and public clouds. Its products are delivered globally on the private and public cloud. The company's solutions help service providers maximize digital, 5G, IoT (Internet of Things) and emerging market opportunities to achieve business success. Established in 1999, Optiva is on the Toronto Stock Exchange.