The Globe and Mail reports in its Saturday edition that Kristin in 2021 took an independent contractor position working from her home in the United States for Telus International. The Globe's Joe Castaldo writes that it was supposed to be a side gig, but with few work-from-home jobs available during the COVID-19 pandemic, it became her main source of income. Kristin (not her real name) is what is known as a rater. Google and Microsoft outsource countless tasks to keep their algorithms running smoothly, relying on raters to evaluate websites or compare two sets of search results; she earns $14 (U.S.) an hour. Earlier this year, Kristin, 35, started getting a new task on her computer. She will often see a question or a prompt, including fanciful requests such as, "Write a children's story about a dinosaur." Alongside are two responses, and Kristin selects the one that best fits the guidelines she is given. She does not know where the text comes from or what will be done with her feedback. Kristin is not explicitly told who she is doing this for, either (Telus International is a contractor in this regard) though she has deduced the client is Google. Chatbots can make things up, so much of her work is fact-checking.