18:27:08 EDT Thu 09 May 2024
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Manulife Financial Corp
Symbol MFC
Shares Issued 1,823,120,638
Close 2023-09-25 C$ 25.34
Market Cap C$ 46,197,876,967
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Manulife Financial partners with League for CX tech

2023-09-26 09:45 ET - News Release

Mr. Ashesh Desai reports

MANULIFE PARTNERS WITH LEADING HEALTH TECH PROVIDER TO DELIVER THE NEXT GENERATION OF HEALTH CARE EXPERIENCES TO CANADIANS

Manulife Financial Corp. has entered into a strategic partnership with League, a health care technology provider, which will provide members with a personalized and digital health care experience that is fully integrated with Manulife's group benefits ecosystem. This announcement marks a significant milestone in Manulife's commitment to providing innovative, data-driven experiences, and its promise to help customers live longer, healthier, better lives by taking preventive measures to improve health outcomes.

"We are expanding our care-oriented digital health experiences for group benefits customers," says Ashesh Desai, head of group benefits, Manulife Canada. "This technology will help accelerate our journey to offer intuitive and personalized digital health care experiences that help our customers understand their health, focus on prevention and access the care they need. Our partnership with League will make it easier for members to navigate their health journeys and, in turn, help employers foster healthier work forces and manage costs associated with employee illness, such as absenteeism and lower productivity."

League is a leading Canadian-based health care consumer experience (CX) platform, recognized across North America for its innovative approach to health care and record of delivering premier digital health experiences. League's relentless focus on improving health and well-being -- paired with League's rewards, gamification and engaging challenges -- empowers users to complete goals to help them stay healthy, manage conditions and access care. Its current cloud-based service model expertly complements Manulife's continuing commitment to helping Canadians live healthier, longer and better lives.

Built to seamlessly integrate with Manulife's current on-line group benefits capabilities, League's next-generation health care technology will help members navigate health journeys in an increasingly personalized and integrated way. The reimagined experience will enable members to connect their benefits directly with health care options -- all in one place. Members will have extended tools and resources to help fully understand their benefits plan, adopt healthy lifestyle habits, access trusted health care providers, manage virtual appointments and access support for chronic conditions like depression, anxiety, cardiovascular disease and diabetes. New journeys and experiences will be added and integrated over time.

"What excites me most about this project is that it's truly designed for meaningful member engagement. Traditional offerings often fail because they are solely transactional," says Michael Serbinis, founder and chief executive officer of League. "This collaboration will allow us to deliver an orchestrated series of personalized next-best actions and drive real behaviour change."

Manulife's reimagined digital health and benefits experience will be available to all plan members on Manulife's group benefits mobile app in early 2024, and on plan member websites later next year. More information about Manulife's continuing group benefits transformation -- including its digital health platform and new rewards partners -- will be announced in the short term.

About Manulife group benefits

Manulife is Canada's largest life insurance company and a leading provider of workplace health benefits, supporting and designing benefits plans that can improve key wellness indicators, drive employee engagement and productivity, and enable workplace cultures that are increasingly responsive to the changing needs of today's work force. Manulife's group benefits business in Canada serves more than 25,000 employers, and approximately one in three Canadian households, with an ambition to increasingly leverage its health care experience to do more to help Canadians live longer, better, healthier lives.

About Manulife Financial Corp.

Manulife Financial is a leading international financial services provider, helping people make their decisions easier and lives better. With its global headquarters in Toronto, Canada, Manulife provides financial advice and insurance, operating as Manulife across Canada, Asia and Europe, and primarily as John Hancock in the United States. Through Manulife Investment Management, the global brand for the company's global wealth and asset management segment, Manulife serves individuals, institutions and retirement plan members worldwide. At the end of 2022, the company had more than 40,000 employees, over 116,000 agents and thousands of distribution partners, serving over 34 million customers.

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