Ms. Stephanie Mango reports

CGI TO INTEGRATE AI INTO VISA PROCESSING SUPPORT AT U.S. EMBASSIES AND CONSULATES ACROSS ASIA PACIFIC

The U.S. Department of State Bureau of Consular Affairs has extended its delivery of consular support services across five countries in the Asia Pacific region with a new 10-year task order with CGI Federal Inc., the wholly owned U.S. operating subsidiary of CGI Inc., including a two-year base period and four two-year option periods, for a total value of $69.9-million (U.S.). With the renewal of this Asia Pacific task order under the Global Support Strategy for Overseas Consular Support Services 2.0 (GSS 2.0) indefinite-delivery, indefinite-quantity contract, CGI will continue to provide critical on-site processing functions for consular services in Australia, Fiji, Japan, New Zealand and South Korea, supported by the second implementation of the CGI Atlas360 solution.

CGI will implement the newly enhanced CGI Atlas360 solution that applies innovative machine learning application with AI (artificial intelligence) and natural language processing tools as part of its approach to leverage the latest technologies to improve efficiency, effectiveness and security in the visa application process. The enhancement, exclusively developed for GSS 2.0, offers real-time interactive chat and e-mail to provide information and/or interact with applicants on-line, supporting the linguistic preferences of the native country as well as nuances in English terms and phraseology.

"We are proud to continue our collaboration with our Department of State client in the Asia Pacific region through the ROI [return on investment] led delivery of technology, grown from a close partnership with the Department of State spanning over 30 years," said Stephanie Mango, president, CGI Federal. "As applicant and agency needs evolve, CGI is committed to delivering enhanced solutions to satisfy the mission-critical needs of U.S. embassies and consulates."

CGI successfully supports the processing of over 15 million U.S. passports and over four million visas in 70 countries each year, providing business process solutions and omnichannel customer relationship management tools that include information services, appointment scheduling, document delivery and fee collection functionality. Currently, CGI provides GSS services for 93 posts, increasing access to visa information that facilitates secure international travel.

"CGI has served as a lead integrator for the Bureau since 1992, bringing highly experienced management personnel and regional insight," said Lacy Perry, CGI senior vice-president, consulting, delivery. "In supporting the Bureau's operations in the Pacific for more than a decade, we will continue to bring insights informed by hindsight to facilitate consular operations that enable security, travel, commerce and diplomacy."

About CGI Federal Inc.

CGI Federal, a wholly owned U.S. operating subsidiary of CGI, is dedicated to partnering with federal agencies to provide solutions for defence, civilian, health care, intelligence and international affairs missions. Founded in 1976, CGI is among the largest IT (information technology) and business consulting services firms in the world. With 91,500 consultants and other professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services, and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. With fiscal 2022 reported revenue of $12.87-billion, CGI's shares are listed on the Toronto Stock Exchange (GIB.A) and the New York Stock Exchange (GIB).

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