Mr. Dirk Haschke reports

ESPAS AND STEINEHELDEN USE DESCARTES' SOLUTION TO OPTIMIZE ECOMMERCE PRODUCTIVITY BY 500% WHILE SUPPORTING SPECIAL NEEDS OF WORKERS

Switzerland's ESPAS, a non-profit foundation for labour integration that manages e-commerce fulfilment for various Web shops, and Germany's Steinehelden, a non-profit company that operates an on-line shop for Lego products, are using The Descartes Systems Group Inc.'s e-commerce warehouse management system (WMS) to optimize e-commerce fulfilment processes, reduce error rates and increase customer satisfaction. With its user-friendly interface and the ability to tailor workflows to the needs of employees, the solution is also supporting the integration of persons with and without disabilities into the work force.

"Our employees are people who face barriers in the primary labour market but who want to actively contribute their skills and motivation," said Danja Klink, head of services of ESPAS. "While most have no background in logistics, with Descartes's e-commerce WMS, they can take on fulfilment activities independently, such as picking orders. This not only boosts operational efficiency but also gives employees greater self-confidence and responsibility in day-to-day work. Since deploying the solution in 2022, we've increased order processing productivity by 500 per cent by automating manual processes and significantly reducing error rates. In addition, every employee can work on any order, which is particularly important as disabilities can often lead to short-term absences."

"Logistics and order processing are at the heart of Steinehelden," said David Lyle, managing director at the organization's parent company, Gemeinnutzige Integrationsgesellschaft Kaiserslautern mbH. "We benefit from optimized order processing enabled by the Descartes solution, especially during peak periods at Christmas and Easter, and our employees benefit daily from its ease of use and configurability. For example, deaf and autistic team members appreciate the clear, visual user interface, and employees of short stature receive customized pick lists to ensure they only pick products that are stored within reach. This noticeably simplifies processes, reduces error rates, increases employee satisfaction and has helped us to improve customer service."

"We are delighted that our solution is helping to improve e-commerce fulfilment efficiency and satisfaction for employees and end customers at ESPAS and Steinehelden," said Dirk Haschke, vice-president and general manager, e-commerce, at Descartes. "While the supply chain and logistics industry continues to grapple with pervasive work force challenges, modern logistics technologies can help companies drive greater levels of operational efficiency with existing resources, and they can also help support recruitment and retention strategies centred on facilitating access to the labour market for all people."

About The Descartes Systems Group Inc.

Descartes is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, security and sustainability of logistics-intensive businesses. Customers use Descartes's modular, software-as-a-service solutions to route, track and help improve the safety, performance and compliance of delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; access global trade data; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Descartes's headquarters is in Waterloo, Ont., Canada, and Descartes has offices and partners around the world.

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