Ms. Cara Strohack reports

CUSTOMS ASSURED REALIZES 30% PRODUCTIVITY GAIN BY STREAMLINING CUSTOMS DECLARATIONS WITH DESCARTES AND AIDOCK

United Kingdom-based customs consultancy Customs Assured is streamlining and automating large portions of the customs documentation process for its clients by using The Descartes Systems Group Inc.'s Descartes e-Customs. Enhanced by artificial intelligence (AI) from AiDock, the combined solution reduces the time spent on repetitive manual tasks associated with completing declarations, which has translated into a 30-per-cent productivity gain for the organization.

"Customs Assured offers a range of customs consulting and clearance services to help organizations save time and increase accuracy when it comes to managing the customs declaration process," said Alex Patterson-Vallis, director, Customs Assured. "Managing the various customs processes for clients includes handling sensitive information and often involves manual and time-consuming processes to obtain, validate and transfer information from across the supply chain into the various key systems. Using automation and AI, we have reduced this pain for staff, increased accuracy and transparency for our clients, and our team is providing even more value-added services to clients. Thanks to Descartes and AiDock, we've experienced a 30-per-cent increase in productivity in a very short period. We have seen productivity continue to increase as the AiDock solution 'digests' more and more clearance examples; this means we're able to take on more clients with a greater focus on compliance."

Descartes e-Customs is a secure, Web-based solution that can help filers submit data to HM Revenue and Customs (U.K. customs authority) and other government agencies from within a concise, easy-to-use interface. From template-driven declarations, client-specific data and the ability to duplicate previous declarations, Descartes e-Customs can adapt to the multiple ways that companies operate. The solution includes multiple options to support the needs of both small and large operations. Traders can manage inbound and outbound declarations from within one advanced solution. For Customs Assured, Descartes e-Customs is integrated with the AiDock Web Platform (AWP) from AiDock. By using advanced machine learning algorithms, its AI assistant can quickly analyze documents and identify key data points, such as product codes, quantities and shipping information. This process saves time, reduces errors and eliminates the need for manual data entry, so that businesses can improve efficiency and focus on growth.

"At AiDock, we design AI to serve people and deliver measurable impact through practical innovation," said Tomer Shamir, co-founder and chief operating officer at AiDock. "Our collaboration with Descartes and Customs Assured demonstrates how AI can empower customs professionals to work faster and with greater precision -- so they can focus on what truly matters: delivering exceptional service and ensuring compliance."

"We're pleased to see the positive results the solution is helping Customs Assured achieve for the business and its team through automation and AI," said Martin Meacock, vice-president of product management at Descartes. "Our combined solution has been designed to also integrate into customs brokers' organizations. Together we are enhancing how customs declarations are managed and filed by speeding up the process and making it more accurate, with a focus not just on document-to-data but on compliance as well."

About The Descartes Systems Group Inc.

Descartes is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, security and sustainability of logistics-intensive businesses. Customers use the company's modular, software-as-a-service solutions to route, track and help improve the safety, performance and compliance of delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; access global trade data; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. The company's headquarters are in Waterloo, Ont., Canada, and the company has offices and partners around the world.

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