Mr. Dirk Haschke reports

CRAFTER'S COMPANION IMPROVES FULFILMENT EFFICIENCY BY 25% AND REDUCES ERROR RATE TO LESS THAN 1% WITH DESCARTES ECOMMERCE WAREHOUSE SOLUTION

International craft retailer Crafter's Companion has implemented The Descartes Systems Group Inc.'s cloud-based e-commerce warehouse management solution (WMS) to improve the efficiency of its warehouse operations. In addition to realizing higher customer satisfaction as a result of faster order processing, the company's error rate in fulfilment has dropped significantly by increasing the accuracy of its existing pick and pack process using barcode-based scanning processes.

"At Crafter's Companion, our customers are at the heart of everything we do, and being a dynamic and agile business allows us to deliver solutions that really benefit our customers. With the new solution, we have achieved a 25-per-cent increase in fulfilment efficiency with an error rate of less than 1 per cent," said Mark Allsop, chief executive officer of Crafter's Companion. Sara Davies, founder and creative director of Crafter's Companion, added: "We're thrilled to be working with Descartes, and implementing its e-commerce WMS in our global, 54,000-square-foot distribution centre is an important milestone for the business. The software is helping us operate to our full potential, as we continue to service our amazing worldwide community of customers."

Part of Descartes's e-commerce solution suite, the Descartes e-commerce WMS, helps direct-to-consumer brands and e-commerce retailers drive significant efficiencies across order fulfilment processes to provide a remarkable customer experience. The solution helps ensure that retailers can ship on time, ship the right items, not oversell existing inventory and have full transparency into warehouse operations. The solution is preintegrated with major e-commerce platforms, such as ChannelAdvisor, Shopify Plus, Brightpearl and others, to accelerate implementation and time to value. Order information is automatically available to be executed via mobile-driven multiorder pick-and-pack strategies, and then fed into Descartes and third party parcel shipment systems.

"We're proud to enable Crafter's Companion to pursue its global growth strategy with scalable processes and highly accurate fulfilment operations," said Dirk Haschke, vice-president and general manager, e-commerce, at Descartes. "The company's focus lies on its customers' satisfaction and, by ensuring efficient intralogistics processes, Descartes's e-commerce WMS helps to fulfill the promises made."

About Descartes Systems Group Inc.

Descartes is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, security and sustainability of logistics-intensive businesses. Customers use its modular, software-as-a-service solutions to: route, track and help improve the safety, performance and compliance of delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; access global trade data; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Descartes's headquarters are in Waterloo, Ont., Canada, and it has have offices and partners around the world.

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