Mr. Richard Tessier reports

MILESTONE SYSTEMS SELECTS COVEO TO ADVANCE AI-POWERED ENTERPRISE SEARCH

Milestone Systems has selected Coveo Solutions Inc.'s Coveo AI-Relevance platform. The deployment will enable Milestone Systems to power website search and content relevance, making it easier for customers to discover relevant product information, solutions guidance and learning resources across a growing catalogue of content.

"Our website serves a diverse global audience, from end users to consultants, integrators and technology partners, all looking for different information at different times," said Tanja Myhrvold, head of digital experience at Milestone Systems. "With Coveo, we can quickly deliver a more intuitive and relevant search and discovery experience that strengthens self service, reduces support friction and guides users more efficiently to the results they need across our digital ecosystem."

"As Milestone System's digital presence grew across products, industries and use cases, it became clear that traditional keyword-based search wasn't just limiting scale, it was limiting the experience," said Richard Tessier, co-founder and senior vice-president of products at Coveo. "Milestone Systems chose Coveo because AI-Relevance fundamentally changes what happens the moment a user hits the search box. Instead of forcing users to hunt for information, AI-driven understanding of intent guides them to relevant results faster and more intuitively."

About Coveo Solutions Inc.

Coveo brings superior AI-Relevance to every point of experience, transforming how enterprises connect with their customers and employees to maximize business outcomes.

Relevance is about moving from persona to person, the degree to which the enterprise-wide content, products, recommendations and advice presented to a person on-line aligns easily with their context, needs, preferences, behaviour and intent, setting the competitive experience gold standard. Every person's journey is unique, and only AI can solve the complexity of tailoring experiences across massive, diverse audiences, and large volumes and variety of content and products.

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