The Globe and Mail reports in its Saturday edition that CIBC has seen a revenue boost linked to its CRTeX platform, which uses artificial intelligence to help front-line staff personalize recommendations for clients. The Globe's Stefanie Marotta writes that since CIBC's national launch of CRTeX in October, the platform has helped generate more than $1-billion in new deposits clients, according to Richard Jardim, CIBC chief technology and information officer. Mr. Jardim said banks need to be particularly cautious when ramping up AI-enabled revenue-generating opportunities. There is more risk in rolling out platforms that churn out loans and other products and services directly to clients. The banks have governance guidelines aimed at managing AI-related risks. Last year, CIBC became the first major Canadian bank to sign the federal code of conduct for generative AI. The lender has generative AI guidelines for all employees and a council to oversee responsible AI adoption across the bank. "We have to be careful with respect to how far we push AI right now, with respect to directly impacting the clients," Mr. Jardim said. "You don't want to have any bias in it or the data to be wrong, so we've been very careful."