Putting client feedback at the forefront of how the Bank enhances the client experience through the inaugural Client Innovation Day
TORONTO, Oct. 27, 2026 /CNW/ -- Scotiabank continues to enhance its Canadian mobile banking app with the latest set of digital features designed to give clients more flexibility and personalized experiences. Highlights include:
- A Redesigned Scotiabank.com and More Personalized Offers: Scotiabank.com has been redesigned with a simpler, mobile-first layout, making it easier for prospective clients to find and compare Scotiabank's banking products. This includes products like the Scotia High Interest Savings Account (HISA), one of Canada's first relationship-based high-interest savings accounts, where clients can earn higher regular interest rates1 based on their Total Relationship Balance2 across eligible Scotiabank accounts. The Bank is also enhancing the Scotia app to proactively provide eligible clients with personalized insights to help them make the most of their savings, including notifying them when they are close to reaching the next balance tier to earn a higher interest rate.
- Personalized Appointment Support: Clients and prospective clients can book appointments directly through the Scotia app, with personalized reminders to help them prepare for upcoming meetings. Email reminders include appointment details, the option to add the appointment directly to their calendar, and information on what documents to bring. Existing clients can also receive push notifications through the Scotia app ahead of virtual and in-person appointments, with easy access to view or adjust their appointment details.
- More Flexibility for Everyday Banking: The Scotia app now offers expanded self-serve options for managing credit cards – from setting up or updating a credit card PIN to replacing a damaged credit card or line of credit access card. Clients can also schedule future-dated and recurring Interac e-Transfer transactions, giving them more flexibility to stay on top of everyday financial commitments like paying rent or sending money to family.
These enhancements reflect Scotiabank's ongoing commitment to delivering secure, seamless, and client first digital banking experiences. For more information, download the Scotia app.
Shaping the Future of the Client Experience
This month, Scotiabank hosted its inaugural Client Innovation Day, bringing clients and Scotiabank teams together to co-create solutions based on client feedback, in real-time. The event transformed client insights into new ideas and prototypes, with AI-powered tools helping teams rapidly explore and refine these concepts. Through initiatives like these, Scotiabank is reinforcing its commitment to designing banking experiences around client needs.
About Scotiabank
Scotiabank's vision is to be our clients' most trusted financial partner and deliver sustainable, profitable growth. Guided by our purpose: "for every future," we help our clients, their families and their communities achieve success through a broad range of advice, products, and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. With assets of approximately $1.5 trillion (as at July 31, 2026), Scotiabank is one of the largest banks in North America by assets, and trades on the Toronto Stock Exchange (TSX: BNS) and New York Stock Exchange (NYSE: BNS). For more information, please visit http://www.scotiabank.com and follow us on X @Scotiabank.
1 Your HISA pays interest on your HISA balance at the Regular Interest Rate which is the Balance Level Interest Rate for the Balance Level into which your Total Relationship Balance falls. The Regular Interest Rate is the annual interest rate determined by your Total Relationship Balance and the corresponding Balance Level. As your Total Relationship Balance changes on a daily basis, the applicable Balance Level may also change, which may result in a change to the Regular Interest Rate that would apply to the HISA balance. Balance Levels are structured in such a way that, if the Total Relationship Balance exceeds or equals $10,000 CAD, you will earn the applicable Regular Interest Rate. Current interest rates for eligible deposit accounts including Regular Interest Rate and Balance Level Interest Rate may change at any time without prior notice. For the latest interest rates, please refer here www.scotiabank.com/rates for the current rates. The Regular Interest Rate applicable, as determined by your Total Relationship Balance on any day is applicable to the entire HISA balance. |
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2 Total Relationship Balance: for any day, the sum of daily closing balances for that day in your eligible Scotiabank chequing accounts, savings accounts, GICs, & Mutual Funds including Scotia Registered Accounts and Scotia Investment Accounts (as defined in the Investment Companion Booklet) ("Eligible Accounts") linked to your retail client profile for which you hold your HISA. A complete list of the Eligible Accounts is found here www.scotiabank.com/TotalRelationshipBalance and Eligible Accounts include sole and joint accounts. We evaluate your Total Relationship Balance daily based on the daily closing balances of all Eligible Accounts. For Mutual Funds, your daily closing balance is based on market value. For GICs where interest is paid before maturity, your daily closing balance is equal to the principal amount less the amount of all partial redemptions plus any accrued interest up to that date. For GICs where interest is compounded, your daily closing balance is equal to the principal amount less the amount of all partial redemptions plus compound interest earned, plus interest accrued up to that date. For eligible non-Canadian dollar accounts, the balance will be determined based on the daily exchange rate determined by us and shown in Canadian Dollars. The Regular Interest Rate, determined based on your Total Relationship Balance, will only apply to the balances held in HISA. Non-personal accounts and accounts held at ScotiaMcLeod, iTrade and/or any account type that is not in this list are excluded from the Total Relationship Balance. |
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SOURCE Scotiabank
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For media enquiries, please contact: Shanaz Hack, Global Corporate Affairs, shanaz.hack@scotiabank.com