The Financial Post reports in its Thursday edition that Air Canada chief executive officer Michael Rousseau told a House of Commons transport committee Wednesday that an overwhelming majority of the 1.3 million passengers who requested special assistance last year had a positive experience. A Canadian Press dispatch to the post says that about 1,950 -- or 0.15 per cent -- filed complaints. "This is not to minimize the number of incidents nor the serious impacts the disruptions have on the individuals involved. But it is important context that indicates, first, we do a good job and, second, more importantly, we need and we will continue to get better," Mr. Rousseau said. Complaint statistics fail to reflect the travel experience of many people living with disabilities, who sometimes wait unassisted for hours or have to instruct employees on how to guide them, said disability rights advocate David Lepofsky. "I personally have spent four hours parked at a gate waiting for a flight," said Heather Walkus, who heads the Council of Canadians with Disabilities. "No one's come to see me. There's no way to contact anyone. I'm having to go to the washroom," she said. "We're moved like luggage from one end to the other."