The Vancouver Sun reports in its Friday edition that an Air Canada passenger has won his fight after the airline refused him a retroactive discount, claiming it was not responsible for promising the refund because it was made in error by the airline's on-line chatbot. The Sun's Susan Lazaruk writes that artificial-intelligence law experts say companies need to ensure accuracy when increasingly relying on AI to deal with customers. Jake Moffatt booked a flight to Toronto with Air Canada to attend his grandmother's funeral in 2022 using the website's chatbot, which advised him he could pay full fare and apply for a bereavement fare later, according to the decision by the B.C. civil resolution tribunal. Air Canada responded by saying "the chatbot had provided 'misleading words'" and refused a refund. Tribunal member Christopher Rivers said in reasons for the decision, it "suggests the chatbot is a separate legal entity that is responsible for its own actions. This is a remarkable submission." When Mr. Moffatt asked Air Canada's automated response system about reduced fares for those travelling because of a death in the immediate family, the chatbot answered he should submit his claim within 90 days to get a refund.