The Financial Post reports in its Saturday edition that WestJet chief executive officer Alexis von Hoensbroech apologized for incidents where the airline failed to accommodate people living with disabilities, saying he hopes to improve travel accessibility. A Canadian Press dispatch to the Post quotes Mr. von Hoensbroech telling a House transport committee hearing on accessible transportation Thursday, "To our guests who didn't have a good travel experience with us, we are sincerely sorry, and we are committed in doing better." More than 99.9 per cent of the carrier's 260,000-plus customers who required support last year -- about 700 each day -- had a good experience, he said. "Every case that goes wrong is one too many," Mr. von Hoensbroech said. The appearance followed a committee hearing last week that saw lawmakers take Air Canada CEO Michael Rousseau to task over "shocking" failures around accessibility. Mr. Rousseau acknowledged mistakes, and pointed to an expedited accessibility scheme announced in November along with new measures to improve the travel experience for hundreds of thousands of passengers living with a disability. Multiple incidents have surfaced at Canadian airlines over the past year.