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Air Canada
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NP says Air Canada seen as "intimidating" complainants

2024-01-31 08:33 ET - In the News

The National Post reports in its Wednesday edition that earlier this month, while on vacation in Greece, Andrew and Anna Dyczkowski learned that Air Canada was taking them to court. The Post's Sam Riches writes that four years earlier, the B.C. couple had filed a complaint with the Canadian Transportation Agency (CTA), the regulator that has jurisdiction over various aspects of the transport system. The complaint was centred around a January, 2020, flight that the couple says was delayed for 24 hours. Nearly four years later, the CTA ruled that Air Canada owed the Dyczkowskis $1,000 each and gave the airline until the end of December to pay. Instead, Air Canada has opted to challenge the ruling in Federal Court. If the airline is successful, the couple fears they could be out for more than just the $2,000 compensation they received -- they could also be on the hook for Air Canada's legal costs. "It's intimidating," Mr. Dyczkowski told the Post. Passenger rights advocate Gabor Lukacs, who heads the Air Passenger Rights lobby group, suggests passengers are better off taking their case to small claims court rather than dealing with the CTA. Air Canada said that it does "not intend to claim costs against the passengers."

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