05:35:01 EDT Sat 27 Apr 2024
Enter Symbol
or Name
USA
CA



Air Canada
Symbol AC
Shares Issued 358,469,286
Close 2024-01-25 C$ 18.83
Market Cap C$ 6,749,976,655
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Globe says Air Canada finds new way to punish customers

2024-01-26 08:04 ET - In the News

The Globe and Mail reports in its Friday edition that Andrew and Anna Dyczkowski say they have lost sleep since learning that Air Canada is taking them to court over a complaint they filed to the Canadian Transportation Agency (CTA) about a delayed flight in January, 2020. The Globe's Erica Alini quotes Mr. Dyczkowski, 58, who works in construction in Kelowna, B.C., saying, "What have I done to deserve this?" In November of last year, nearly four years after the couple had submitted their complaint, the agency ordered Air Canada to pay them $1,000 each in compensation by no later than Dec. 28. Instead of getting the long-awaited funds on that date, Mr. Dyczkowski received a notice that Air Canada was seeking to quash the regulator's decision in Federal Court -- and that he and his wife might be on the hook for the airline's legal costs. The case has attracted the attention of consumer advocates and legal scholars. They say recent legislative changes that make it easier to challenge unfavourable CTA decisions in court have also created an uneven playing field where airlines enjoy many advantages and passengers face financial risks far larger than the compensation that is at stake. The amendments became law in June.

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