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Air Canada
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Close 2023-11-01 C$ 16.61
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Post says Air Canada passengers claim poor treatment

2023-11-02 09:30 ET - In the News

The National Post reports in its Thursday edition that a Canadian family travelling from Toronto to India says Air Canada abandoned them when their plane was forced to make an emergency landing in Azerbaijan and they were stranded for more than 27 hours. The unbylined item says passengers were not even initially told what country they would be landing in, said Jagdeep Kailey, a Toronto man who spoke on behalf of his four family members who were travelling with a family friend on the Oct. 21 flight that landed at Baku International Airport. "They did not inform no passenger, they did not make any announcement, they just said that we are going to be landing for about 15 minutes, we will keep sitting and we will fly back. And they did not tell them which country they are going to be landing in," Mr. Kailey said. Other passengers shared their frustrations on social media. Air Canada told the Post in a statement that "the pilots received an oil pressure indication from one engine and decided to divert the aircraft as a precautionary measure," adding that it immediately arranged ground and aircraft support, as well as food service and hotel accommodations. Mr. Kailey said, in reality, this support was far from adequate.

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