04:17:14 EDT Sat 27 Apr 2024
Enter Symbol
or Name
USA
CA



Air Canada
Symbol AC
Shares Issued 358,406,964
Recent Sedar Documents

Globe/CP say Air Canada hears Flair slow to compensate

2023-03-29 08:41 ET - In the News

Also In the News (C-ONEX) Onex Corp

The Globe and Mail reports in its Wednesday edition that Flair Airlines said this week that it has reimbursed virtually all 1,900 passengers whose flights were cancelled after the seizure of four of the carrier's planes earlier this month. A Canadian Press dispatch to The Globe says, however, that some customers say they are owed more money -- while others say no refunds have come through at all. Bailiffs repossessed Boeing 737 jets on which the discount carrier had overdue payments at airports in Toronto, Edmonton and Waterloo, Ont., on March 11. The seizures meant multiple flights that day had to be cancelled, sending customers scrambling to rebook on other airlines. One customer, Kelly Butt, who had her and her family's flight cancelled, says that after numerous e-mails, the company agreed to reimburse her for the fares, but not the cost of a lost Airbnb reservation and a car rental, nor to fully compensate her for the last-minute cancellation. Flair told her in an e-mail she is "ineligible for any expenses associated with this flight change, including meals, hotel or the cost of transportation to a different city." Ms. Butt believes Canadian law stipulates that she is owed at least $500 but was only offered $125.

© 2024 Canjex Publishing Ltd. All rights reserved.