The Globe and Mail reports in its Friday edition Royal Bank of Canada's incoming chief executive officer, Dave McKay, hopes to set a new tone for the country's biggest bank and most profitable company: humility. The Globe's Tim Kiladze quotes Mr. McKay as telling The Globe: "Complacency and ego are killers of shareholder value in organizations. I've seen good organizations struggle with complacency. It can creep up on you really quickly, and if it gets hold of you, it can be tough to shake." The message comes from a man who did not start with a silver spoon. Mr. McKay's father ran a small lighting and furniture business. He got his full-time start at RBC on the lowest rung of the ladder, in a branch in suburban Montreal, and slowly worked his way to the top. Under Gordon Nixon's leadership, RBC cemented itself as banking giant and the dominant domestic lender. Mr. McKay, 50, is aware this is an era of disruption and the banking sector is not immune, leading him to become the most vocal Canadian bank executive on the need for change. The likes of Google and Apple are already encroaching on the payments business, with products that allow people to pay by swiping their smart phones at the checkout counter.