The Globe and Mail reports in its Tuesday edition that a national coalition of consumer advocates is calling on investment regulators to resist industry pressure to water down complaint-handling reforms currently in development. The Globe's Clare O'Hara writes that in a joint letter to the Canadian Securities Administrators, or CSA, the coalition warns about several claims made by some industry players, which they allege are "manifestly unfounded." Elizabeth Mulholland, who heads Prosper Canada, which represents people with low incomes, said, "Now, more than ever, we need a fair system that holds firms accountable and gives harmed investors real protection." In November, 2023, the CSA proposed a binding dispute-resolution process that would require investment firms found to have committed wrongdoing against retail investors to pay monetary compensation. The proposal would modify Canada's complaint-handling process to require all Canadian investment firms to comply with any final decision made by a "designated ombudservice." Currently, the OBSI is only allowed to make settlement recommendations. Britain, Australia and New Zealand have ombuds services that can make binding decisions without a right to judicial appeal.