Mr. Kevin Holbert reports

ELECTRONIC TRANSACTION CONSULTANTS GOES LIVE WITH ITS OHIO RIVER BRIDGES TOLL SERVICES

The transfer of the Louisville-Southern Indiana Ohio River Bridges -- RiverLink project back-office toll operations to Quarterhill Inc.'s wholly owned subsidiary, Electronic Transaction Consultants (ETC), is now complete. ETC assumed management of RiverLink's customer service centres and back-office system on Sept. 1, 2023.

The RiverLink toll system, operated by the Kentucky-Indiana Joint Board, consists of three bridges that span the Ohio River, connecting Louisville, Kentucky and southern Indiana. In July, 2021, ETC was awarded a 10-year contract with RiverLink that includes three years for system design and implementation and seven years for toll service operations. The contract also includes two optional three-year renewal periods.

ETC is providing RiverLink with riteHorizon, its full suite of tolling enterprise back-office solutions. riteHorizon capabilities include account management, customer relationship management, an on-line customer service centre, reporting and analytics. Monitoring and maintenance tools are also a key part of riteHorizon to ensure high availability and customer billing accuracy.

ETC has partnered with WSP USA Services Inc. on this project, with ETC providing the back-office system and WSP USA managing contact centre interactions for RiverLink customers. This partnership pairs ETC's best-in-class back-office technology with WSP USA's leading services for highway customer service centres. As part of the contract with RiverLink, a new locally based contact centre has been built, which will provide for new jobs in the region.

"This highly anticipated milestone marks the completion of ETC's system development and the commencement of the toll operations phase with RiverLink," said Kevin Holbert, chief executive officer at ETC. "We are proud to support RiverLink's efforts to provide world-class infrastructure to its constituents, to improve mobility and safety in this important river-crossing area, and to generate resources that support future infrastructure and economic development. We are confident that our tolling solutions will provide RiverLink and the citizens of Indiana and Kentucky with dependable operations and the highest quality of customer service."

ETC's riteHorizon solution maximizes self-service and customer service representative productivity, reduces turnaround times, and places direct configuration and process control into RiverLink personnel's hands. The new system streamlines billing, improves ease of website and mobile self-service, and facilitates speedy question and issue resolution for RiverLink's 275,000 registered customers and visitors.

For the first time, riteHorizon is being delivered on Oracle's cloud infrastructure. Migrating toll systems to the cloud offers multiple benefits, including reduced time to implement systems versus on-premises infrastructure, reduced maintenance burden by switching to a model that uses infrastructure as a service and platform as a service, reduced capital expenditures for deployment of IT (information technology) infrastructure, reduced downtime due to the greater reliability of engineered cloud solutions, and improved reliability enabled by a cloud-based disaster recovery environment that satisfies the agency's business continuity requirements.

About Quarterhill Inc.

Quarterhill is a leading provider of tolling and enforcement solutions in the intelligent transportation system (ITS) industry. The company's goal is global leadership in ITS, through organic growth of the Electronic Transaction Consultants (ETC) and International Road Dynamics Inc. (IRD) platforms, and by continuing an acquisition-oriented investment strategy that capitalizes on attractive growth opportunities within ITS and its adjacent markets. Quarterhill is listed on the Toronto Stock Exchange under the symbol QTRH and on the OTCQX Best Market under the symbol QTRHF.

About Electronic Transaction Consultants LLC

ETC is a leading U.S. intelligent transportation systems provider, developing and delivering best-in-class solutions for tolling, congestion management, urban mobility and multimodal transportation needs. ETC's passionate and innovative team has been driving the future of mobility since 1999, with several industry firsts, including all-electronic tolling (AET), dynamic pricing, agency interoperability, hosted mobility solutions and machine learning.

For over two decades, ETC has delivered sophisticated solutions to many of the United States' largest toll authorities, including statewide programs, county networks and tolling-specific authorities. ETC's solutions process over two billion transactions annually totalling over $3-billion in revenues for its customers, incorporating the latest in evergreen open-source and SaaS (software as a service) technologies and big-data architecture through its innovative riteSuite products.

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