Mr. Mehdi Moghareh reports

OCAL FINANCIAL DESCRIBES THE VOICE AI BEHIND ITS LEAD ENGAGEMENT AND PROVIDES BUSINESS UPDATE

Ocal Financial Inc. has provided details on voice artificial intelligence, the technology that the company uses to reach and qualify people looking to finance a vehicle. Voice AI allows the company to increase its customer volume without increasing its cost base at the same pace.

In auto finance, the speed of the first response is money. A large share of leads go cold simply because no one follows up quickly enough, and every lost lead is marketing spend that produced nothing. The problem is structural: a lead that is not reached in the first minutes is far less likely to convert, and most dealerships do not have enough people to call every lead quickly, especially in the evenings and on weekends when many customers actually apply. Ocal treated that as a technology problem rather than a staffing one.

Missing follow-ups have actual costs. A dealership pays to generate a lead, then loses it because the one finance person on shift was busy when the lead came in. The money spent to attract that customer is gone, and a competitor who called back first wins the sale. Across thousands of leads a year, slow follow-up becomes one of the largest hidden leaks in the business, and this is the leak Ocal's system is built to close.

The approach is not to remove people but to put them where they add the most value. Routine qualification and scheduling run through the system, while trained staff spend their time on conversations that need judgment, empathy or a careful explanation. That division of labour is meant to give customers a better experience and give the company more output from the same team.

The system handles first calls and follow-ups on its own. It uses natural language processing to read tone, intent and context, and it adjusts each conversation to the caller's credit situation and what they are trying to finance. It prequalifies the caller and moves qualified people straight into Ocal's approval and sourcing process. When call volume rises, it holds many conversations at the same time, so a busy day does not mean missed calls. Anything complicated or sensitive is handed to a member of the team, and every call is scripted, disclosed and logged.

Ocal put real-time voice agents into production in 2025, and they are part of the day-to-day operations today. In the company's own use, the system is meant to raise contact rates, cut the leads lost to slow follow-up, and lower the cost of engaging each lead compared with manual calling. For a business whose economics depend on turning marketing spend into financed deals, reaching more of those leads at a lower cost per conversation goes straight to the bottom line.

For a company planning to grow across provinces, the important feature is that this capacity does not have to be rebuilt or restaffed in each new market. The same system that answers a lead in British Columbia can answer one in Ontario the day that market opens, at the same cost per conversation. That is a large part of what lets Ocal add customers faster than it adds head count, which is central to how the business is designed to scale.

The voice system also produces a consistent, fully documented interaction every time. In a business built on financing, where disclosures and records matter, having every conversation scripted, disclosed and logged is not only efficient, it supports the compliance and auditability standards to which the company holds itself.

The voice system does not work in isolation. It connects directly to application intake, credit routing and vehicle sourcing, so a good conversation flows into the next step rather than sitting in a queue. That is part of Ocal's larger aim of running one co-ordinated process from first contact to delivery.

"We want the first call and the follow-up to be fast and consistent, with a person stepping in exactly where judgment is needed," said Mehdi Moghareh, chief executive officer of Ocal. "It lets us talk to every lead promptly without adding a new agent every time volume climbs.

"Because every call is scripted, disclosed and logged, we get consistency and a clean, auditable record at the same time," added Mr. Moghareh. "That matters when you operate in a regulated, finance-driven business."

Engagement of market-maker

The company also announces that it has retained Integral Wealth Securities Ltd. to provide market-making in accordance with TSX Venture Exchange policies to maintain an orderly market. Ocal has agreed to pay Integral a cash fee of $6,000 per month, plus applicable taxes and any approved and reasonable costs and expenses Integral incurs in connection with the services provided, for an initial minimum term of three months, after which the agreement may be terminated by the company at any time upon 30 days written notice.

Integral will not receive shares or options as compensation, and Integral and the company, to the company's knowledge, are unrelated and unaffiliated entities; however, Integral and its clients may acquire an interest in the securities of the company. The engagement of Integral is subject to the approval by the exchange.

About Ocal Financial Inc.

Ocal Financial is an asset-light, AI-native virtual automotive dealership and vehicle finance platform. Operating remotely and licensed in British Columbia and Alberta, Ocal moves customers from application to approval, vehicle matching, digital contracting and delivery in a single workflow. Rather than carrying owned inventory, Ocal sources each vehicle only after a customer is approved, drawing on the Openlane auction network and select partners. Ocal earns revenue from vehicle sales and related finance and protection products, and does not hold consumer loans or assume credit-default risk. Its technology stack, which includes workflow orchestration, a lender-routing credit intelligence system, voice AI and a centralized business intelligence system, is built specifically for automotive transactions.

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