Mr. Laurie Baggio reports
YOU MOVE ME PARTNERS WITH AVOCA TO ENHANCE CUSTOMER EXPERIENCE WITH AI-DRIVEN CALL HANDLING
Mobio Technologies Inc. has entered a strategic partnership between its flagship home service brand
You Move Me and
Avoca, a provider of artificial-intelligence-powered call agents, with the goal to improve the customer experience and streamline communications.
Integration of Avoca's intelligent voice agents will allow on-the-ground teams to focus on execution, enhancing responsiveness and laying the groundwork for scalable service delivery. This collaboration demonstrates Mobio's commitment to integrating cutting-edge technology into its portfolio companies to deliver faster, more efficient and personalized services.
Central to this initiative is the integration of Avoca's platform with
MoveRight,
the proprietary CRM and operations platform developed by
Karve IT, in which You Move Me holds a strategic 39.2-per-cent ownership stake. MoveRight is a comprehensive, cloud-based solution designed specifically for the moving industry, offering features such as dynamic reporting, automated multichannel customer
communications and an intuitive dispatch system. This integration enables real-time communication between customers, field teams and operations -- ensuring that tasks are routed intelligently and services are delivered with speed and accuracy.
"Avoca stood out from the many AI tools we evaluated," said Prabh Heer, vice-president of operations at Mobio Technologies and chief executive officer of Karve IT. "We understand that there is an increasing number of AI solutions and a variety of use cases in all aspects of our operations. With that in mind, it was important for us to choose a long-term partner with a proven track record. What set Avoca apart was their flexibility to hit the ground running and innovate alongside us. With You Move Me being a tech-first franchisor in the moving industry, it provides Avoca the opportunity to grow with us as well as help us in our efforts to be a more efficient and well-regarded moving company in North America. Through consistent testing and strategy execution, we are confident that the partnership between You Move Me and Avoca will provide value and support each other's businesses as they grow."
Jeff Sims, managing director of
You Move Me, emphasized the impact on the
customer journey: "At
You Move Me,
innovation
is what sets us apart in our efforts to make every move the best move ever for our customers and teammates. It's at the heart of how we serve our customers. Our partnership with
Avoca
in advancing
AI technology
represents a step forward in redefining the moving experience. From
smarter scheduling
to
real-time updates
and
predictive service personalization, this collaboration allows us to deliver
faster,
friendlier
and more
seamless moves
than before. We're proud to lead the way in using
technology
to make moving easier -- and more enjoyable -- for our customers and teams."
Vladislav Pasko, chief financial officer at
Mobio Technologies, expressed his enthusiasm for the partnership, emphasizing how
Avoca's integration
with
MoveRight
will drive
operational efficiencies
and create opportunities for future
AI advancements
across Mobio's portfolio of brands. "I am very excited for the
You Move Me
brand to take the lead in driving
technological change
within the moving industry with this new partnership. I believe that
Avoca's
unwavering determination to innovate and their ability to build an integration with our
CRM system MoveRight
will create
efficiency improvements
throughout
the whole organization and will build a pathway of
AI use cases
for the future development of
Mobio brands."
The partnership between You Move Me, Avoca and Karve reflects a broader strategy to transform service businesses by embedding intelligence at every touch point -- from the first phone call to the final handshake. As the pilot progresses, Mobio anticipates further integration of AI solutions into its growing portfolio of home service brands, driving innovation and delivering consistent, valuable experiences at scale.
About Mobio Technologies Inc.
Mobio Technologies, a TSX Venture Exchange-listed company, is actively assembling a leading portfolio of home service brands, united by a dedication to quality, integrity and exceptional customer experiences. As a public company, Mobio is strategically investing in both the home service and technology sectors, with the goal of providing homeowners with a comprehensive network of trusted providers for every aspect of home care and improvement.
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