The Globe and Mail reports in its Wednesday, Jan. 21, edition that Lululemon has removed a new workout wear line from its website following customer complaints about poor fit and sheerness.
A Canadian Press dispatch to The Globe reports that on-line sales of the Get Low collection of leggings, tights and tank tops have been temporarily paused to help Lululemon "better understand some initial guest feedback and support with product education." Lululemon added that it will continue to sell the line at its North American stores and on-line abroad while it plots Get Low's return to e-commerce channels "soon."
Lululemon has not revealed specifics about customer feedback, but social media commenters suggest some items were nearly translucent and had poor fit.
Customers said on-line they found the line's products offered no compression and, in some cases, the leggings were so sheer others could see their underwear or thigh tattoos through them.
The complaints started as soon as Lululemon started selling the line a few weeks ago, BNP analyst Laurent Vasilescu said.
"Since the Get Low launch, customers have been complaining on social media that sizing runs big as knitwear stretches," Mr. Vasilescu said Tuesday.
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