Mr. Cameron Watt reports

INTOUCH INSIGHT PROVIDES MERCHANDISING AND GROWTH INITIATIVE UPDATE

Intouch Insight Ltd. has provided an update on its merchandising initiatives and related growth activities.

As part of its broader growth strategy, Intouch continues to expand its merchandising capabilities, building on the company's established reputation and relationships with national and regional brands.

Key updates include:

• Renewal of a ClearPoint client in the petro convenience industry, with services having commenced in March;
• The addition of a salesperson dedicated to merchandising services, supporting the development of an active sales pipeline;
• Continued advancement of merchandising service offerings aligned with customer experience measurement and compliance programs;
• Refinancing its existing loan from BDC Capital to allow for additional growth capital of up to $1.38-million.

Cameron Watt, president and chief executive officer of Intouch Insight, commented: "Merchandising represents an important opportunity for Intouch as we continue to broaden the services we provide to clients. By building on our industry experience and existing client relationships, we believe merchandising can complement our core customer experience offerings and support our long-term growth objectives. We are pleased to have a partner in BDC that is helping us deliver on our strategy."

The company noted that merchandising initiatives are progressing alongside investments in sales, marketing and technology. These initiatives form part of Intouch's broader strategy to create sustainable growth while continuing to deliver value to clients and shareholders.

To support these initiatives, the company is refinancing its existing BDC Capital loan, providing flexibility to draw on additional growth capital as needed. Under the terms of the refinancing, the total BDC debt could be increased to $2.6-million with principal repayments deferred until February, 2028, and then continued in equal instalments of $30,000 until December, 2030, followed by a balloon payment of $1.55-million in January, 2031. Interest would be payable monthly at a floating interest rate based on the BDC floating base rate plus 4.25 per cent, currently at 10.8 per cent.

About Intouch Insight Ltd.

Intouch Insight offers a complete portfolio of customer experience management products and services that help global brands delight their customers, strengthen brand reputation and improve financial performance. Intouch helps clients collect and centralize data from multiple customer touch points, gives them actionable, real-time insights, and provides them with the tools to continuously improve customer experience. Founded in 1992, Intouch is trusted by over 300 of North America's most loved brands for their customer experience management, customer survey, mystery shopping, mobile forms, operational and compliance audits, geolocation data capture, and event marketing automation solutions.

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