Mr. Cameron Watt reports

INTOUCH INSIGHT ANNOUNCES 2023 FINANCIAL RESULTS

Intouch Insight Ltd. has released its financial results for the year ended Dec. 31, 2023.

Key highlights for 2023:

• Successfully acquired Alta360 Research Inc. and Ardent Retail Services Inc.;
• Revenue increased 8 per cent to $25,433,731, compared with $23,486,835 in 2022;
• Recurring revenue increased 6 per cent to $22,772,976, from $21,560,385 in 2022;
• Investment in selling expenses and product development increased by 16 per cent to $4,368,336 from $3,766,474 in 2022:
  • Income from operating activities decreased to $458,561, compared with $920,532 in 2022;
  • Adjusted EBITDA (earnings before interest, taxes, depreciation and amortization) decreased to $1,524,275, compared with $2,227,275 in 2022;
• Gross margin decreased to 46.2 per cent from 50.7 per cent in 2022, due to the shift in product mix, including introducing lower-margin Ardent revenues;
• SaaS (software-as-a-service) revenues grew 15 per cent organically, the eighth consecutive year of double-digit growth.

"We are proud to have delivered on the goals and expectations we set for 2023. At the outset, we knew that 2023 would be challenging due to the uncertain economic times and the need to replace $2-million of non-recurring revenue from 2022. This challenge was met, and we were able to grow not only recurring revenues but overall revenues while increasing our investment in future growth, delivering significant EBITDA and successfully integrating our latest acquisitions," said Cameron Watt, president and chief executive officer of the company.

"We expect our revenues from traditional business lines to exceed the $23-million from 2023 and Ardent revenues to be incremental to this core growth. Therefore, we are forecasting total revenue growth of between 25 per cent and 40 per cent in 2024. The amount of the final revenue for the corporation will be dependent upon the general market conditions, the timing of new revenue acquisition and the ability of Ardent to deliver on its business plan," said Mr. Watt.

About Intouch Insight Ltd.

Intouch Insight offers a complete portfolio of customer experience management (CEM) products and services that help global brands delight their customers, strengthen brand reputation and improve financial performance. Intouch Insight helps clients collect and centralize data from multiple customer touch points, gives them actionable, real-time insights, and provides them with the tools to continuously improve customer experience. Founded in 1992, Intouch Insight is trusted by over 300 of North America's most-loved brands for their customer experience management, customer survey, mystery shopping, mobile forms, operational and compliance audits, geolocation data capture, and event marketing automation solutions.

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