Boston Harbor community earns recognition inspired by the service standards of the world's leading hospitality brands
BOSTON, Oct. 29, 2026 /PRNewswire/ -- Boston's waterfront has undergone a remarkable transformation in recent years, with new developments creating one of the country's most dynamic luxury residential markets. As expectations rise, luxury properties are looking beyond location, views, and amenities to further differentiate themselves in a competitive market.
Now residents at PIER 4 Residences can point to something few residential buildings have achieved: official recognition from Forbes Travel Guide for delivering an experience comparable to the world's leading luxury hospitality brands.
Residents, board members, and the building's management team recently gathered for a plaque dedication ceremony honoring the community's VERIFIED™ Luxury Residences designation from Forbes Travel Guide and celebrating this milestone.
The ceremony provided an opportunity to recognize the people and service culture behind the designation, while celebrating a shared commitment among residents, board leadership, and management to continually elevate life at PIER 4.
"The plaque is a meaningful symbol of what our community has achieved together, and residents experience its impact through the service they receive every day," said Andrew Gallucci, general manager of PIER 4 Residences. "We're proud to be recognized for bringing the service principles of the world's leading hospitality brands into a residential setting while staying true to the character of PIER 4 and the expectations of our residents. In a city known for its history and high standards, our focus is on creating an experience that feels thoughtful, personal and distinctly Boston."
Set directly along Boston Harbor in the heart of the Seaport District, PIER 4 Residences is distinguished by its waterfront location, contemporary design and amenity-rich lifestyle. The community's operating environment, combined with consistently high resident expectations, makes it an ideal setting for a structured, hospitality-informed approach to service.
FirstService Residential, which manages PIER 4 Residences, is the first property management brand to collaborate with Atelier CX, the consulting division of Forbes Travel Guide, on the development of a brand-wide Service Excellence program that brings world-class hospitality standards into high-rise communities. Today, the company manages seven Forbes VERIFIED Luxury Residences, more than any other residential property management company, and continues to expand its Service Excellence program across hundreds of high-rise buildings.
PIER 4 Residences earned the VERIFIED Luxury Residences designation following a comprehensive verification process evaluating its service culture, operational practices and resident experience against the program's standards.
The designation recognizes luxury residential communities committed to delivering exceptional resident experiences inspired by the service culture of the world's finest hotels.
The plaque serves as a reminder of the community's commitment to providing their residents exceptional service and hospitality-inspired living on Boston Harbor.
To learn more about FirstService Residential's collaboration with Forbes Travel Guide and Atelier CX, visit FirstService Residential's VERIFIED Luxury Residences overview.
About Forbes Travel Guide and Atelier CX
Forbes Travel Guide (FTG), the global authority on luxury hospitality, provides world-class professional services through its consulting division, Atelier CX, to service-oriented businesses including luxury residential communities, retail brands, private aviation, clubs and other experience-driven organizations. Through bespoke training solutions, custom service standards and expert evaluation services, Atelier CX helps organizations elevate service excellence and create meaningful customer experiences.
About FirstService Residential
FirstService Residential is simplifying property management. Its hospitality-minded teams serve residential communities across the United States and Canada. The organization partners with boards, owners, and developers to enhance the value of every property and the life of every resident.
Leveraging unique expertise and scale, FirstService serves its clients with proven solutions and a service-first philosophy. Residents can count on 24/7 customer care and tailored lifestyle programming, amenity activation, and technology for their community's specific needs. Market-leading programs with FirstService Financial, FirstService Energy, and special districts teams deliver additional levels of support.
Boards and developers select FirstService Residential to realize their vision and drive positive change for residents in the communities in their trusted care.
FirstService Residential is a subsidiary of FirstService Corporation (NASDAQ and TSX: FSV), a North American leader in providing essential property services to a wide range of residential and commercial clients.
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SOURCE FirstService Residential
