Recognition comes to life through focus on the everyday interactions that shape the resident experience
MIAMI, Oct. 28, 2026 /PRNewswire/ -- At Residences by Armani/Casa Miami, exceptional service is not left to chance. It is defined by clear standards, measured consistently and continually refined. The luxury oceanfront property recently celebrated its VERIFIED™ Luxury Residences designation from Forbes Travel Guide, bringing residents, board members and the building's management team together to recognize the achievement and the people who bring the experience to life each day.
The celebration included the dedication of the property's VERIFIED Luxury Residences plaque and recognition pins for property associates.
But the significance of the designation extends beyond the recognition itself. For the team at Residences by Armani/Casa Miami, the program has created a new lens for looking at everyday resident interactions, prompting team members to view ordinary interactions from a fresh perspective and consider not only whether a task was completed, but how the resident felt throughout the process. That shift has led to more thoughtful follow-up and stronger attention to details that can turn a routine request into a positive experience.
This journey at Residences by Armani/Casa Miami began with a shared commitment to continually raise the bar for resident service. FirstService Residential, which manages the property, brought the opportunity to the board, whose leadership embraced the chance to innovate through a new approach to service excellence.
FirstService Residential is the first property management brand to collaborate with Atelier CX, the consulting division of Forbes Travel Guide, on the development of a Service Excellence program that brings world-class hospitality standards into residential living. Today, the company manages seven Forbes VERIFIED Luxury Residences, more than any other residential property management company, and continues to expand its Service Excellence program across hundreds of high-rise communities.
Residences by Armani/Casa Miami earned the VERIFIED Luxury Residences designation after completing a comprehensive verification process that evaluated its service culture, operational practices and resident experience against the program's standards.
Residences by Armani/Casa Miami is an oceanfront condominium property in a market known for luxury residential living and global appeal.
The VERIFIED Luxury Residences designation recognizes luxury residential communities committed to exceptional resident experiences inspired by the service culture of the world's finest hospitality brands.
To learn more about FirstService Residential's collaboration with Forbes Travel Guide and Atelier CX, visit: https://www.fsresidential.com/corporate/news-and-articles/articles/forbes-verified-luxury-residences-designation/
About Forbes Travel Guide and Atelier CX
Forbes Travel Guide (FTG), the global authority on luxury hospitality, provides world-class professional services through its consulting division, Atelier CX, to service-oriented businesses including luxury residential communities, retail brands, private aviation, clubs and other experience-driven organizations. Through bespoke training solutions, custom service standards and expert evaluation services, Atelier CX helps organizations elevate service excellence and create meaningful customer experiences.
About FirstService Residential
FirstService Residential is simplifying property management. Its hospitality-minded teams serve residential communities across the United States and Canada. The organization partners with boards, owners, and developers to enhance the value of every property and the life of every resident.
Leveraging unique expertise and scale, FirstService serves its clients with proven solutions and a service-first philosophy. Residents can count on 24/7 customer care and tailored lifestyle programming, amenity activation, and technology for their community's specific needs. Market-leading programs with FirstService Financial, FirstService Energy, and special districts teams deliver additional levels of support.
Boards and developers select FirstService Residential to realize their vision and drive positive change for residents in the communities in their trusted care.
FirstService Residential is a subsidiary of FirstService Corporation (NASDAQ and TSX: FSV), a North American leader in providing essential property services to a wide range of residential and commercial clients.
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SOURCE FirstService Residential
