The Globe and Mail reports in its Tuesday edition that Rogers has unseated Bell in the complaints department. The Globe's Alexandra Posadzki writes that for the first time in its 15-year history, the Commission for Complaints for Telecom-television Services (CCTS) received more complaints about Rogers than any other Canadian provider. The Ottawa-based agency that aims to resolve customer issues around wireless, Internet, home-telephone and TV services received 14,617 complaints between Aug. 1, 2022, and July 31, 2023. That is up 14 per cent from the previous year. Complaints about Rogers shot up by 44 per cent year-over-year to 2,893. Rogers's share of complaints has been rising over the past four years. BCE's Bell Canada, which received the most complaints in every previous year, saw a 7-per-cent year-over-year increase. In total, Bell accounted for 16 per cent of the complaints accepted by the CCTS. Telus, which accounted for 12 per cent of the complaints, saw a 43-per-cent jump. The top issues raised by Rogers customers were disclosure issues, which arise when customers feel that information is not being fully or clearly provided; billing errors; and complaints that promised credits or refunds were not applied.