Mr. Mirko Bibic reports

BELL CONTINUES TO CHAMPION CUSTOMER EXPERIENCE WITH STRONG CCTS PERFORMANCE IMPROVEMENTS

BCE Inc.'s Bell Canada has noted the release of the Commission for Complaints for Telecom-television Services (CCTS) 2022-2023 mid-year report earlier today. The report shows Bell as the only national service provider to experience a decrease in complaints during a period where complaints were up 12 per cent year-over-year across the industry.

From August, 2022, to January, 2023, Bell experienced a 6-per-cent reduction in complaints, reducing its overall share to less than 15 per cent. Bell's share of complaints have decreased by 16 per cent year-over-year, and an impressive 55 per cent since the 2018 to 2019 mid-year report was published.

"Our continued improvements in CCTS results is evidence that Bell's strategy to champion the customer experience is working, even as complaints increase across the telecommunications industry over all. Our investments in our network, enhanced service and digital tools are clearly making a difference, as is our customer-first approach. I want to thank hashtag TeamBell for their unwavering commitment to keep Canadians connected. I am extremely proud of our progress," said Mirko Bibic, president and chief executive officer of BCE and Bell Canada.

Bell continues to focus on serving customers on their terms, whether Bell is improving its award-winning self-serve functionalities, or improving internal tools and training that better support a whole-home service experience from the company's agents and digital applications. Over the past year, Bell has enhanced its outage notification tool and automated the provisioning of 50 GB (gigabyte) hotspots for most customers with Bell wireless plans during prolonged internet outages. It has also introduced its self-serve Wi-Fi optimization tool and improved self-serve guides with step-by-step processes for same-day service activations, and expanded Bell's manage your appointment application, offering more customers control over their service experience.

Quick facts:

• Bell experienced a 6-per-cent decrease in consumer complaints, while complaints across the industry were up 12 per cent year-over-year;
• Bell's share of customer complaints decreased by 16 per cent year-over-year and have dropped by an impressive 55 per cent since the 2018 to 2019 CCTS mid-year report was published.

About Bell Canada

Bell is Canada's largest communications company, providing advanced broadband wireless, TV, Internet, media and business communication services throughout the country. Founded in Montreal in 1880, Bell is wholly owned by BCE Inc.

Through Bell for Better, it is investing to create a better today and a better tomorrow by supporting the social and economic prosperity of communities with a commitment to the highest environmental, social and governance (ESG) standards. This includes the Bell Let's Talk initiative, which promotes Canadian mental health with national awareness and anti-stigma campaigns like Bell Let's Talk day and significant Bell financing of community care and access, research and workplace leadership initiatives throughout the country.