Closing the Execution Gap Between Incoming Documents and Completed Care Through Intelligent Workflow Automation

Company Website: https://www.efax.com/
LOS ANGELES -- (Business Wire)

eFax® by Consensus Cloud Solutions, Inc. (NASDAQ: CCSI), a leading provider of digital cloud fax and interoperability solutions, today announced it will exhibit at the HLTH 2026 Conference in Las Vegas, Nov. 15-18, 2026, at booth #4021. During the conference, eFax® will preview its evolving technology portfolio designed to help healthcare organizations streamline the administrative work behind referrals, clinical intake, and prior authorizations.

While healthcare data exchange has advanced, operational breakdowns persist the moment incoming information hits administrative bottlenecks. Manual referral processes can slow appointment scheduling and disrupt care coordination, while some studies indicate that 30% to 50% of outpatient specialty referrals are not completed successfully. These inefficiencies can lead to patient care delays, revenue leakage, clinician burnout, and increased liability. Prior authorization backlogs compound the burden further; 95% of physicians report care delays tied to authorization processes, with teams spending an average of 13 hours per week managing these queues.

Underlying these operational hurdles is a fundamental data problem: studies show that about 80% of healthcare’s data remains locked in unstructured documents, creating challenges for organizations seeking to extract and act on critical information. While secure data exchange gets information through the door, receiving a document is only the starting point, and the real challenge is managing the administrative work required afterward.

At HLTH 2026, eFax® will demonstrate how it is expanding its trusted information exchange platform to address these execution gaps. For three decades, eFax® has served as a primary communication backbone, carrying billions of pages of critical documents across the healthcare ecosystem. Now, eFax® is pairing that proven network with intelligent document processing, automated routing, and AI-driven workflow orchestration and task management. These integrated capabilities allow health systems to extract structured data from incoming clinical documents and convert it to trackable, actionable workflows without replacing the core EHR, RIS, or administrative systems they rely on.

"Healthcare organizations have built a strong foundation for exchanging clinical information, but exchange alone does not accelerate speed to care," said Steve Tolle, Chief Healthcare Solutions Officer at eFax®. "The opportunity now is to close the operational gap between receiving a document and acting on it. Manual handoffs and fragmented workflows continue to slow referrals, delay prior authorizations, and strain staff. By applying intelligence and automation to the infrastructure organizations already trust, we are helping healthcare teams reduce friction, improve care access, and maximize operational efficiency."

HLTH 2026 attendees are invited to visit eFax® at Booth #4021 to learn more about these solutions and discuss how they can help address intake and prior authorization challenges within their organizations. Attendees can also schedule a meeting in advance to connect with the eFax® team during the conference.

About eFax®

Building on 30 years of success as one of the world’s largest and best-known providers of digital cloud fax technology, eFax® has evolved to be a trusted provider of advanced solutions that automate critical workflows, enable secure data exchange, maximize operational efficiencies, and leverage AI to extract and transform unstructured data. eFax® offers solutions that maintain industry-leading compliance standards, making it a preferred partner for heavily regulated industries including healthcare, the public sector, financial services, insurance, real estate, and manufacturing. eFax® is a brand of Consensus Cloud Solutions (NASDAQ: CCSI). For more information about eFax®, visit efax.com.

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Contacts:

Media Relations:
Christine Duval
christine.duval@efax.com
781-519-8539

Source: Consensus Cloud Solutions, Inc.