Companies adopt AI-enabled operations, intelligent orchestration and risk management to increase agility and reliability, ISG Provider Lens^® report says

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STAMFORD, Conn. -- (Business Wire)

Enterprises worldwide are revamping supply chain strategies to sustain business continuity and maintain compliance amid persistent disruption, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm.

The 2026 ISG Provider Lens^® global Supply Chain Services report finds that geopolitical instability, changing trade policies, inflation and labor shortages are exposing weaknesses in traditional supply chain models. Enterprises face growing pressure to improve service levels, optimize inventory positions, reduce costs and respond quickly to market changes. They also need to manage increasingly complex networks of suppliers, operations and distribution partners while meeting new sustainability expectations. These demands have elevated supply chain transformation from an operational initiative to a strategic business imperative.

“Companies have spent years digitizing individual supply chain functions, but multiple disruptions are exposing the cost of siloed decision-making,” said Bob Krohn, ISG partner, Manufacturing. “The priority is now to link risk signals, planning and execution so leaders can act before a local problem becomes a network-wide problem.”

Organizations are modernizing core supply chain operations to improve scalability and responsiveness. They are building integrated planning environments to enable scenario-based decision-making and demand sensing, while using cloud-enabled platforms and hyperautomation to link workflows and reduce manual work.

Enterprises need end-to-end visibility to manage interconnected operations, because fragmented processes and disconnected systems undermine forecast reliability. Control towers are evolving from monitoring platforms into AI-powered hubs for intelligent orchestration. They combine real-time data with predictive intelligence, allowing teams to coordinate decisions across the ecosystem and respond quickly when conditions change.

Risk management is becoming integral to transformation as new regulations and recurring disruptions change the operating environment. Organizations are adopting risk sensing to identify threats before operations are affected. Proactive monitoring provides visibility into supplier exposure and support for strategic decisions. This approach acknowledges resilience and governance as foundational to modern supply chain operations, ISG says.

“A control tower is no longer valuable simply because it shows where goods are,” said Tarun Vaid, ISG principal analyst and lead author of the report. “It delivers value by turning data about multiple supply-chain functions and partners into a coordinated response and establishing clear ownership when disruptions force trade-offs.”

The report also explores other supply chain trends, including the expanding role of collaboration with suppliers and the rise of AI-enabled forecasting to support demand planning, inventory decisions and logistics planning.

For more insights into the supply chain challenges faced by enterprises, along with ISG’s advice for addressing them, see the ISG Provider Lens Focal Points briefing here.

The report evaluates 31 providers across three quadrants: Supply Chain Operations Modernization Services, Intelligent Supply Chain Orchestration and Control Tower Services and Supply Chain Risk, Resilience and Compliance Services.

The report names Accenture, Capgemini, Cognizant, Deloitte, Genpact, Infosys, TCS and Wipro as Leaders in three quadrants each. It names HCLTech as a Leader in two quadrants. Bristlecone, EY, GEP and LTM are named as Leaders in one quadrant each.

In addition, Argano is recognized as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in two quadrants. Additionally, Bristlecone and MHP are recognized as Rising Stars in one quadrant each.

In the area of customer experience, HCLTech is named the global ISG CX Star Performer for 2026 among Supply Chain Services providers. HCLTech earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry.

A customized version of the report is available from Accenture.

The 2026 ISG Provider Lens global Supply Chain Services report is available to subscribers or for one-time purchase on this webpage.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.

View source version on businesswire.com: https://www.businesswire.com/news/home/20261015873020/en/

Contacts:

Press Contacts:

Laura Hupprich, ISG
+1 203-517-3132
laura.hupprich@isg-one.com

Erik Arvidson, Matter Communications for ISG
+1 978-518-4542
isg@matternow.com

Source: Information Services Group, Inc.