Crisil Coalition Greenwich recognizes bank for its small-business customer service and middle-market customer satisfaction
BUFFALO, N.Y., Feb. 11, 2026 /PRNewswire/ -- M&T Bank (NYSE:MTB) has been recognized by Crisil Coalition Greenwich as Best Bank for its small-business customer service and middle-market customer satisfaction in the US.
The Coalition Greenwich 2026 Awards for Best Bank are determined by research scores that measure the quality of service and products by providers. M&T received the following 2026 awards for its excellence in small business and middle-market banking:
Small Business
- Best Bank - Customer Service for Small Business Banking in the U.S.
- Best Bank - Ease of Making Payments for Small Business Banking in the U.S.
- Best Bank - Product Capabilities in Cash Management for Small Business Banking in the U.S.
- Best Bank - Trust for Small Business Banking in the U.S.
Middle Market
- Best Bank - Satisfaction with RM for Middle Market Banking in the U.S. (Northeast)
- Best Bank - Satisfaction with Cash Management Sales Specialist for Middle Market Banking in the U.S.
- Best Bank - Product Capabilities in Cash Management for Middle Market Banking in the U.S.
Source - Coalition Greenwich Voice of Client - 2025 U.S. Commercial Banking Study
Since 2011, M&T has earned 186 Coalition Greenwich Awards, highlighting the bank's established reputation for providing outstanding customer service to small-business and middle-market customers throughout its footprint. Crisil Coalition Greenwich is a leading provider of strategic benchmarking, analytics and insights to the financial services industry.
"M&T Bank is proud to once again be awarded for our commitment to serving our small businesses and middle market customers," said Eric Feldstein, M&T's Head of Retail and Business Banking. "This recognition goes to the heart of who we are as a bank, providing the personalized customer experience of a local, community bank, while offering the financial technology, services, stability, and sophistication of a global financial institution."
About M&T Bank
M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T's principal banking subsidiary, M&T Bank, provides banking products and services with a branch and ATM network spanning the eastern U.S. from Maine to Virginia and Washington, D.C. Trust-related services are provided in select markets in the U.S. and abroad by M&T's Wilmington Trust-affiliated companies and by M&T Bank. For more information about M&T Bank, visit www.mtb.com.
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Media Contact:
Frank Lentini
(929) 651-0447 / flentini@mtb.com
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SOURCE M&T Bank
