Mr. Todd Carothers reports

LEADING CONTACT CENTER SOLUTION PROVIDER SIGNS AGREEMENT WITH COUNTERPATH FOR HOSTED STRETTO PLATFORM SERVICES

CounterPath Corp. has signed an agreement with a leading contact centre solution provider to deploy CounterPath's hosted Stretto platform for provisioning, voice quality monitoring and remote support. The deployment is expected to grow over the coming months as usage expands to cover its install base of Bria unified communications clients.

Under the licence agreement, the existing contact centre customer will use cloud-based Stretto platform services to easily provision and manage its current deployment of Bria soft phones and leverage its in-depth reports and analytics to ensure optimal user experiences with greater responsiveness and efficiency. CounterPath was chosen by the customer to solve the management issues surrounding the success of its contact centre customer deployment. Given the large scope and scale of its deployment, the company's customer was adding support resources to manage the on-boarding and off-boarding of Bria software as its contact centre customers expanded. With Stretto platform services, the company's customer can now significantly decrease its operating costs.

According to a recent worldwide market study by Gartner, software as a service (SaaS) remains the largest segment of the cloud market, with annual revenue expected to grow 22.2 per cent to reach $73.6-billion in 2018. Gartner expects SaaS to reach 45 per cent of total application software spending by 2021. CounterPath's customers are seeing the growing market trend toward cloud-based subscriptions services and are beginning to evaluate CounterPath's Stretto subscription-based user management for current deployments of Bria software.

"We are pleased to continue delivering software and services to this customer with its tens of thousands of users leveraging CounterPath's Bria soft phone with their contact centre offering and where user management is a challenge," said Todd Carothers, executive vice-president of sales and marketing. "Cloud-based Stretto platform services allows companies to leverage best-in-class hosted user management to provision users and amass high-level corelated data to drive better user experiences. This is a very deliberate trend we are seeing, and we expect to see dozens of deployments where customers who have deployed high numbers of Bria soft phones leveraging CounterPath's hosted subscription services to drive the next level of performance and user management in the coming months."

CounterPath's Stretto platform is a robust, carrier-grade provisioning, messaging, collaboration, analytics and mobility experience enhancement platform that enables enterprises and service providers to build flexible solutions that meet their specific communication and user deployment requirements. As CounterPath's partner network leveraging CounterPath cloud-based services continues to grow and with existing customers coming on-line, adoption is just beginning.

The various modules of the Stretto platform, including provisioning, user experience metrics, help desk, push notification, call continuity, messaging and presence, and messaging sync, can be purchased individually or in groupings to further enhance specific module features.

About CounterPath Corp.

CounterPath's unified communications solutions are changing the face of telecommunications. An industry and user favourite, Bria soft phones for desktop, tablet and mobile devices, together with Stretto platform server solutions, enable operators, original equipment manufacturers (OEMs), and enterprises large and small around the globe to offer a seamless and unified over-the-top (OTT) communications experience across both fixed and mobile networks.

We seek Safe Harbor.