The Financial Post reports in its Friday edition that the number of complaints to the Commissioner for Complaints for Telecommunications Services dropped in the second half of 2016 from the same period a year prior. The Post's Emily Jackson writes that the regulator takes complaints for wireless, Internet and telephone services. The CCTS accepted 3,955 customer complaints between Aug. 1, 2016, and Jan. 31, 2017, a 13.3-per-cent drop from the 4,562 complaints accepted in the same period in 2015. Ninety per cent of complaints were resolved. BCE was the most griped about provider, receiving slightly less than a third of complaints. Rogers Communications placed second with 13.5 per cent of complaints, followed by Bell's Virgin with 7.2 per cent, Telus with 7 per cent and Rogers-owned Fido with 5.2 per cent of complaints. Bell, Telus and Fido received fewer complaints compared with this period in 2015, whereas more people complained about Rogers and Virgin. Bell launched a mobile self-help app and has invested in customer service, field technicians and store staffing. The CCTS found fewer breaches of the 2013 wireless code which eliminated three-year contracts and drastically reduced overage fees for roaming.