The Globe and Mail reports in its Monday edition that the CRTC introduced a national code of conduct for the wireless industry in 2013. The Globe's Christine Dobby writes that the code set new standards for cellular contracts -- limiting term lengths and putting caps on overage charges for roaming and data use -- and established rules around clear and simple information for consumers. The goal was to help people enter into contracts with their eyes open, to make that relationship less complicated. Now, three years after the code came into effect, the federal regulator wants to know how well it is working. The commission is holding a four-day public hearing starting today to address code's effectiveness. "To the extent that the commission had this fantasy that the wireless code would bring down wireless pricing, that hasn't happened," John Lawford at the Public Interest Advocacy Centre told The Globe. "But to the extent that it's helped consumer protection, I think it's been good." Complaints about wireless services have been declining. The CRTC's own survey conducted last fall found 17 per cent of Canadians with wireless plans reported making a complaint, down from 26 per cent in 2014.