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Redesign brings additional payment and transfer capabilities to the
online banking home page, while a more selective display of
information simplifies the user experience throughout
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New family banking capabilities facilitate management of multi-user
accounts
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New segmentation capabilities enable financial institutions to offer
different online banking features to different customer segments from
a single platform
Company Website:
http://www.fiserv.com
BROOKFIELD, Wis. -- (Business Wire)
Fiserv,
Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, today announced that it has redesigned its
award-winning online banking solution, Corillian Online®,
incorporating new digital money movement capabilities into a simplified,
task-focused design. The latest licensed version of Corillian Online
from Fiserv brings Popmoney® person-to-person (P2P) payments
and account-to-account transfers to the home page of the service, where
they join existing bill payment capabilities. Design enhancements
throughout the service, including the reduction of visual clutter and
the use of iconography, reflect current design principles and simplify
the user experience.
The update also includes improvements to enable family banking and small
business banking users to better manage their accounts, and segmentation
functionality that allows financial institutions to offer customized
banking features to different customer segments.
While comprehensive consumer account, transaction and historic financial
information are still available to users, the information and
capabilities displayed on the Financial Overview page, the home page of
the service, have been edited to focus on those that consumers most
often access. For example, according to the 2013 Fiserv Consumer Trends
survey, paying bills is the most common online banking activity,
followed by accessing account information, then transferring funds. The updated
design of Corillian Online makes access to these activities easier,
with prominent payment and transfer capabilities and large, easy-to-read
account balances. Easier access to payment and transfer capabilities
boosts convenience and encourages usage, an important consideration for
financial institutions as users of these services have been shown to be
both more satisfied and more valuable customers.
More detailed banking elements, such as spending charts, are
accessible through drop-down screens or fly-outs, in which
information appears when a certain area of the screen is selected or
hovered over. The focus on providing additional information through drop
down screens and fly-outs not only simplifies the online banking home
page, but it also improves scalability and performance. Online banking
response times are faster because it takes less time to load information
onto the page.
“The appearance and usability of online banking has often lagged other
online services,” said Jacob Jegher, Research Director, Celent.“Consumer
online and mobile experiences are setting expectations for users. There
is an awareness of this in the industry, and we are seeing examples of
financial institutions and technology providers taking significant steps
to rethink and redesign the banking experience.”
“Corillian Online strikes a balance between functionality and
simplicity. We’ve given users ready access to the capabilities they use
the most, such as making payments and transferring funds, within a very
clean user interface that reflects the current best practices of digital
design,” said Erich Litch, president, Digital Channels, Fiserv. “The
enhancements we’ve made to the service are based on extensive research
with consumers and small businesses. Fiserv has a history of consistent
innovation with Corillian Online, and we will continue to offer a
user-centric experience that evolves along with user demands and
preferences.”
New Entitlement Capabilities Support Multi-User Accounts
The latest version of Corillian Online also includes enhancements to
improve the management of online banking accounts accessed by multiple
users, such as family members or small business employees. These include
entitlement capabilities that allow a primary user to decide which
accounts, such as checking or savings accounts, can be seen by which
users. There are also capabilities enabling primary users to authorize
additional users to access specified accounts and complete specified
types of transactions. Each user has their own user name and password
and access only to the information and capabilities that are relevant to
them.
New segmentation capabilities give financial institutions the ability to
provide a tailored experience for multiple customer segments using a
single online banking platform. Segmentation allows a bank or credit
union to make certain features available only to certain types of
account holders, or to change the way information is displayed to those
account holders.
Also available in an ASP version, Corillian Online is designed to
encourage and grow online banking adoption and use of integrated
capabilities, such as electronic bill presentment and payment, and
personal financial management tools – all in an optimally integrated,
rich and intuitive financial management experience.
Additional Resources:
About Fiserv
Fiserv, Inc. (NASDAQ: FISV) is a leading global technology provider
serving the financial services industry, driving innovation in payments,
processing services, risk and compliance, customer and channel
management, and business insights and optimization. For more
information, visit www.fiserv.com.
FISV-G
Contacts:
Media Relations:
Ann Cave
Director, Public Relations
Fiserv,
Inc.
678-375-4039
ann.cave@fiserv.com
or
Additional
Contact:
Wade Coleman
Director, Public Relations
Fiserv,
Inc.
678-375-1210
wade.coleman@fiserv.com
Source: Fiserv, Inc.
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