Expanded App Features Benefit Millions of Pharmacy and Money Services
Customers
Company Website:
http://corporate.walmart.com/
BENTONVILLE, Ark. -- (Business Wire)
For customers, time is money. To help customers save this new form of
currency, Walmart today announced new capabilities in the Walmart app
that create a faster, easier and more convenient experience for Pharmacy
and Money Services customers. Along with these expanded app features,
Walmart will create a new store experience that allows customers to skip
traditional service lines using “express lanes” in these areas. These
new capabilities will start to roll out to Walmart customers in March
and are anticipated to be available in nearly all of Walmart’s 4,700
stores by fall.
“These capabilities are the latest example of how we’re bringing
together all of the conveniences of Walmart – great stores, convenient
pickup, easy checkout and a top-notch app – to deliver one seamless
shopping experience for customers,” said Daniel Eckert, senior vice
president, Walmart Services. “We’re delivering a new and better
experience in areas of our business that are essential for busy
families. By making them faster and easier, we’re living up to our
promise – to save customers money and time.”
Pharmacy Updates
For years, customers have relied on Walmart to save them money on their
prescriptions. These new additions will further enrich the customer
experience.
- Easy refills: After a quick, one-time setup, customers can
quickly refill prescriptions, track order status, and view pricing and
pickup details – all through the Walmart app.
- Skip the line: Once their order has been placed, customers can
use new “express lanes” for easy pickup. Completing the transaction
then happens in three easy steps:
- Open: Open the Walmart app and tap “prescription ready for
pickup.” Enter a PIN or use Touch ID to activate the camera.
- Scan: Scan the code displayed at the register, connecting
the app.
- Done: Associate delivers the prescription … and it’s done:
The payment is processed via Walmart Pay and an eReceipt will be sent
to the app and can be viewed at any time.
“What our Pharmacy business is likely most well-known for is our $4
prescription program that has saved our customers nearly $5 billion,”
said Paul Beahm, senior vice president, Walmart Health and Wellness
Operations. “Starting today, we’ll be known for saving them more than
just money. By developing and combining the best of our app with a
service that our customers depend on daily, we’re driving change that
makes living better easier.”
Money Services Update
Walmart is removing the hassle of paperwork for the millions of
customers who transfer money in a Walmart store each month. The
additions to the app will also simplify the process for associates by
creating more opportunities for them to serve customers. At nearly 1,200
of the company’s Money Services locations, customers will also be able
to save time using an “express lane.”
- Remove the hassle of paperwork: Customers enter information
securely in the Walmart app and head to the store. Previously,
customers needed to fill out paperwork in stores; now, this work can
be done from the convenience of home or on the go.
- Move to the front of the line: Once in store, customers can use
the “express lane” to move to the front of the line. In stores where
there isn’t a Money Services desk, customers can visit the Customer
Service desk. Customers can complete their Money Services transaction
in three simple steps:
- Open: Open the Walmart app and tap “money ready to send.”
Enter a PIN or use Touch ID to activate the camera.
- Scan: Scan the code displayed at the register, connecting
the app. Customers then verify their information and pay.
- Done: Customers are on their way. A receipt and reference
number is sent to the app and can quickly be texted or emailed to the
recipient.
Walmart is committed to transforming its business and innovating through
technology investments. This announcement follows a string of other
technology-focused updates from Walmart, including the expansion of the
company’s online grocery pickup service, the investment in store pickup,
and the offer of free two-day shipping on millions of items without a
membership fee. Customers should stay tuned for more announcements as
Walmart continues to find ways for them to shop when and how they want.
These new Pharmacy and Money Services capabilities are some of the most
powerful additions to the Walmart app. The app was built with an
emphasis on making shopping faster and easier for customers – from
building a gift registry to finding where an item is located in store.
The app also makes it easy for customers to shop the millions of items
found on Walmart.com.
About Walmart
Wal-Mart Stores, Inc. (NYSE: WMT) helps people around the world save
money and live better - anytime and anywhere - in retail stores, online,
and through their mobile devices. Each week, over 260 million customers
and members visit our 11,695 stores under 59 banners in 28 countries and
e-commerce websites in 11 countries. With fiscal year 2017 revenue of
$485.9 billion, Walmart employs approximately 2.3 million associates
worldwide. Walmart continues to be a leader in sustainability, corporate
philanthropy and employment opportunity. Additional information about
Walmart can be found by visiting http://corporate.walmart.com,
on Facebook at http://facebook.com/walmart
and on Twitter at http://twitter.com/walmart.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170227006390/en/
Contacts:
Walmart Media Relations
Molly Blakeman, 1-800-331-0085
http://news.walmart.com/reporter
Source: Wal-Mart Stores, Inc.
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