Innovative Partnership Enhances Communications and Customer Service
Company Website:
http://dnr.maryland.gov/Pages/default.aspx
ANNAPOLIS, Md. -- (Business Wire)
The Maryland
Department of Natural Resources announced today that it is expanding
its communications channels and services to include Amazon Echo. Through
an innovative partnership with NIC Maryland, the department will now
offer the Maryland Fishing Report, which provides anglers with the
latest fishing hotspots, catch of the week, water and weather conditions
and more, as an Alexa Skill.
Anglers can use the new Skill on a desired Amazon device by simply
saying ‘Alexa, open Maryland Fishing Report.’ Then they can choose to
hear the entire fishing report or information for specific areas or
regions, including the upper, middle or lower Chesapeake Bay, freshwater
fishing or Atlantic Ocean and coastal bays. The skill aggregates
existing department content, providing an enhanced user experience.
“I am very proud that we are expanding our communications services to
include smart speaker technology,” said Maryland Natural Resources
Secretary Mark Belton. “The new Alexa Skill is testament to our ability
to keep pace with both technological change and customer preferences.
“Be in the know before you go with the Maryland Fishing Report! Get
expert fishing advice and tips right from the source and increase your
chances for success.”
The Maryland Fishing Report has been a mainstay of the department’s
mobile app, news page and website. It is consistently ranked among the
top three most visited department webpages. It is authored every
Wednesday during the traditional fishing seasons. Paired with the
department’s mobile app, the new skill makes a perfect fishing companion
for a great day on the bay or other waterway.
“The department continues to be a technological evangelist, innovator
and pioneer, utilizing various communications and marketing tools,
including a comprehensive email service, mobile app and now Amazon
Alexa, to connect and engage with our customers,” said Belton. “I look
forward to incorporating this technology in more of our services in the
near future.”
The Alexa Skill was developed for the state of Maryland at no cost by
NIC Maryland, through a statewide, self-funded digital government master
services agreement with the Department of Information Technology.
About NIC Maryland
NIC
Maryland builds, operates, maintains, and markets the official
website of the state of Maryland, www.maryland.gov
and its digital government services. NIC Maryland is a collaborative
public/private partnership managed by the Department of Information
Technology (DoIT) and NIC Maryland. NIC Maryland helps Maryland state
and local government entities web-enable their services and operates
without tax funds through a self-funded digital government services
contract. NIC Maryland has developed dozens of digital government
products and services for the state of Maryland since the contract was
awarded in August 2011.
About NIC
NIC Inc. (Nasdaq: EGOV) is the nation's premier provider of innovative
digital government solutions and secure payment processing, which help
make government interactions more accessible for everyone through
technology. The family of NIC companies has developed a library of more
than 13,000 digital government services for more than 6,000 federal,
state, and local government agencies. Among these solutions is the
ground-breaking personal assistant for government, Gov2Go, delivering
citizens personalized reminders and a single platform for all government
interactions. More information is available at www.egov.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180504005814/en/
Contacts:
Department of Natural Resources
Stephen Schatz, 410-260-8004
Director,
Office of Communications & Marketing
stephen.schatz@maryland.gov
Source: NIC Maryland
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