Company Website:
http://www.huntington.com
COLUMBUS, Ohio -- (Business Wire)
Small business owners have rated Huntington Bank (NASDAQ: HBAN; www.huntington.com)
highest in the nation for customer satisfaction, according to the J.D.
Power and Associates 2012 U.S. Small Business Banking Satisfaction Study
released today. The findings rank Huntington highest in overall customer
satisfaction among the largest financial institutions in the United
States, whose 7,246 customers were surveyed.
Huntington had an overall score of 793 on a 1,000-point scale, up from
767 in 2011, when Huntington ranked second-highest in the nation. J.D.
Power’s study indicates that Huntington performs particularly well in
account activities, product offerings, fees and account information.
Overall satisfaction among small business banking customers averaged 736
in 2012, reflecting a 19-point increase from 2011.
“Huntington is delighted to have received this positive recognition from
an independent and highly authoritative organization, such as J.D. Power
and Associates,” said Mary Navarro, Huntington’s retail and business
banking director. “Customer satisfaction is at the core of what we do
every day. We thank our customers for their loyalty, and our colleagues,
whose highest priority is engagement with our customers.”
J.D. Power’s ranking comes on the heels of Huntington’s recognition as
the third-largest lender in the country by the U.S. Small Business
Administration (SBA) for total loans. Huntington also ranks as the No. 1
SBA lender in its markets for both total loans and dollars lent.1
“Small businesses are a critical priority for Huntington because they
create a significant percentage of the new jobs in the nation and are
essential to the vitality of our cities and communities,” said Steve
Rhodes, business banking director for Huntington. “It is great to hear
such positive feedback from our customer partners that are supporting
the nation’s economic recovery.”
Huntington’s small business initiatives include:
-
$4 billion commitment to small business lending that began in 2010 and
is on track to be completed ahead of schedule.
-
Second-look lending, so that every loan application that may not meet
initial eligibility is reviewed again to see if anything was missed
that could help qualify the company.
-
A basic business checking account that is easy to manage. There are no
monthly service fee for businesses that have up to 100 transactions,
online statements, and up to $5,000 in coin and currency handling.
-
A strong focus on deep customer relationships and business bankers who
know their customers’ businesses.
The J.D. Power study also concluded that greeting customers when they
walk in a branch can go a long way toward a “satisfying experience.” At
Huntington, every customer who walks into a branch is greeted with the
word “Welcome” and asked what the staff can do for them.
Huntington also has recently been recognized for its consistently
outstanding consumer customer satisfaction. The MSR Group announced that
Huntington has received its APECS® Customer Advocacy Award for the
Midwestern Region for a third consecutive surveyed year, representing
top consumer feedback throughout Huntington’s competitive markets. The
MSR Group is a nationally recognized full-service market research
company.
About Huntington
Huntington Bancshares Incorporated is a $56 billion regional bank
holding company headquartered in Columbus, Ohio. The Huntington National
Bank, founded in 1866, provides full-service commercial, small business,
and consumer banking services; mortgage banking services; treasury
management and foreign exchange services; equipment leasing; wealth and
investment management services; trust services; brokerage services;
customized insurance brokerage and service programs; and other financial
products and services. The principal markets for these services are
Huntington’s six-state banking franchise: Ohio, Michigan, Pennsylvania,
Indiana, West Virginia, and Kentucky. The primary distribution channels
include a banking network of more than 690 traditional branches and
convenience branches located in grocery stores and retirement centers,
and through an array of alternative distribution channels including
internet and mobile banking, telephone banking, and more than 1,380
ATMs. Through automotive dealership relationships within its six-state
banking franchise area and selected other Midwest and New England
states, Huntington also provides commercial banking services to the
automotive dealers and retail automobile financing for dealer customers.
1Huntington is the #1 SBA 7(a) lender in the region
made up of Indiana, Kentucky, Ohio, Michigan, West Virginia and Western
PA, Source: U.S. Small Business Administration fiscal year, ending
September 30, 2012.
The Huntington National Bank, Member FDIC. The logo mark and
Huntington® are federally registered service
marks of Huntington Bancshares Incorporated.
Contacts:
Huntington Bancshares Incorporated
Maureen Brown, 614-480-5512
maureen.brown@huntington.com
Source: Huntington Bancshares Incorporated
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