Company’s 27-Point Rise is the Largest Year-Over-Year Improvement
among Bank Servicers
NEW YORK -- (Business Wire)
In the 2014 J.D. Power Mortgage Servicing Study, Chase's ranking shows
the company’s investments and focus on improving interactions with its
customers has made significant progress.
“We are so proud of these results and the tremendous accomplishment that
it represents for our team,” said Mike Weinbach, Head of Servicing for
the Mortgage Bank. “There has been a significant jump in satisfaction in
many different areas of servicing and that shows strong forward momentum
in our mission to create lifelong relationships with customers.”
Chase Mortgage Banking services 7 million mortgages with combined
balances of $1 trillion, helping families achieve and sustain
homeownership. Chase ranks number two in the industry in both mortgage
servicing and originations. Through more than 5,600 bank branches, as
well as correspondent lenders across the country, call centers and
mortgage bankers in strategic markets, Chase originated more than $165
billion in home loans, helping families to buy or refinance homes in
2013.
For more information, see the news
release from J.D. Power.
About J.D. Power
Headquartered in Westlake Village, Calif., J.D. Power is a global
marketing information services company providing performance
improvement, social media and customer satisfaction insights and
solutions. The company’s quality and satisfaction measurements are based
on responses from millions of consumers annually. For more information
on car reviews and ratings, car insurance, health insurance, cell phone
ratings, and more, please visit jdpower.com. J.D. Power is a business
unit of The McGraw-Hill Companies.
About Chase
Chase is the U.S. consumer and commercial banking business of JPMorgan
Chase & Co. (NYSE: JPM), a leading global financial services firm with
assets of $2.5 trillion and operations worldwide. Chase serves nearly
half of America’s households with a broad range of financial services,
including personal banking, small business lending, mortgages, credit
cards, auto financing and investment advice. Customers can choose how
and where they want to bank: 5,600 branches, 20,000 ATMs, online, mobile
and by phone. For more information, go to www.chase.com.
Contacts:
Chase
Jason Lobo
212.270.1599
jason.s.lobo@chase.com
Source: Chase
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