Mr. Greg Braca reports
TD BANK ANNOUNCES ORGANIZATIONAL CHANGES, STRENGTHENING CONSUMER PRODUCT BUSINESS
Toronto-Dominion Bank has made several key changes to its consumer product leadership team. Matt Boss, previously head of credit cards and unsecured lending (CCUL) at Toronto-Dominion, has been named head of consumer products, overseeing the bank's consumer product portfolios. This includes credit cards and unsecured lending, checking, deposit and payment products, residential lending, and the bank's CRA efforts. In this role, Mr. Boss will prioritize enriching the customer experience, incorporating new technology and driving growth across each of the consumer product portfolios.
"Customers are the core of our business -- and Matt is tenacious when it comes to delivering on the customer experience," said Greg Braca, president and chief executive officer, Toronto-Dominion. "His expertise in deepening the value of our products, improving capabilities and modernizing operations makes him incredibly well suited for this role. We're eager to put Matt's talent to good use as we continue to evolve and grow our consumer businesses."
Mr. Boss's promotion follows marked success leading the bank's credit and unsecured lending businesses, where he oversaw operations, refined the strategic direction and increased performance across the CCUL businesses. Mr. Boss joined Toronto-Dominion in 2017. Prior to Toronto-Dominion, he served as managing director of products and marketing for Australia and New Zealand Banking Group Ltd. (ANZ), based in Australia.
Following Mr. Boss's promotion, Jason Thacker, previously head of consumer deposit and payment products (CDPP) at Toronto-Dominion, will succeed Mr. Boss as head of CCUL. In this role, Mr. Thacker will oversee Toronto-Dominion's bank card, retail card services, U.S. partnerships and unsecured lending businesses. He brings deep industry knowledge to this role, having held a variety of leadership positions across Toronto-Dominion since he joined the bank in 2007.
With this change, Lindsay Sacknoff will replace Mr. Thacker as head of CDPP. She most recently served as head of U.S. contact centres and has spent nearly 10 years with Toronto-Dominion. During her tenure leading U.S. contact centres, Ms. Sacknoff focused on enhancing the customer and employee experience, and refining operations, with great success across both initiatives.
"These are critical, customer-focused roles and both Jason and Lindsay are leaders characterized by their commitment to deepening relationships with our customers," said Mr. Boss. "We have a great opportunity to evolve, build and grow, and I'm excited about the leaders we have at the helm across our consumer product teams."
About Toronto-Dominion Bank
Toronto-Dominion Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than nine million customers with a full range of retail, small business and commercial banking products, and services at more than 1,200 convenient locations throughout the Northeast, Mid-Atlantic, metro D.C., the Carolinas and Florida. In addition, Toronto-Dominion Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J.
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