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Bombardier appoints Rivest GM of Dallas service centre

2020-07-08 11:38 ET - News Release

Ms. Anna Cristofaro reports


Bombardier Inc.'s Bombardier Aviation has appointed Marc Rivest as general manager of its award-winning service centre in Dallas.

A dedicated member of the Bombardier Aviation customer experience team for more than two decades, Mr. Rivest has honed his leadership experience by holding multiple operational roles in Canada, the United States and abroad, making him ideally suited to lead Bombardier's world-class service centre in Dallas.

"I am extremely pleased to have Marc leading our Dallas service centre team and working to improve the efficiency and quality control of this important customer service facility," said Jean-Christophe Gallagher, vice-president and general manager, customer experience, Bombardier Aviation. "Marc is keenly focused on his objectives of reducing aircraft turnaround time and increasing overall customer satisfaction, and I know he will work tirelessly to provide the best service experience for our customers."

Mr. Rivest has held a number of key customer-facing roles within Bombardier, including that of customer account manager at the Laurent Beaudoin completion centre in Montreal; manager of preowned aircraft maintenance in Dallas; and most recently, manager of field service for Western North America and Latin America. He also holds a degree in aircraft maintenance, starting his aviation career as an aircraft mechanic, giving him a unique perspective in understanding the essential needs of Bombardier customers.

The Dallas service centre is among the nine world-class service facilities in the Bombardier Aviation support network, performing expert maintenance and modifications on more than 1,700 Learjet, Challenger and Global aircraft in the past 10 years.

In 2020 alone, the facility has remained busy throughout the COVID-19 pandemic, performing five major inspections and five key modifications, including two ADS-B upgrades and a Challenger 604 Pro Line Fusion installation, among many others.

This key strategic appointment builds on Bombardier's continuing commitment to providing customers with the best service experience in the business aviation industry. Bombardier's worldwide support network, including service centres, mobile response teams (MRT) and customer response centre provide customers with efficient, flexible and creative aftermarket solutions to keep their aircraft ready and available.

With major service centre expansion projects in Singapore, London and Florida, continuing enhancements to its product offerings, MRT teams, parts services and more, the Bombardier customer experience team continues to provide the support experience customers demand and deserve.

About Bombardier Inc.

With nearly 60,000 employees across two business segments, Bombardier is a global leader in the transportation industry, creating innovative and game-changing planes and trains. Its products and services provide world-class transportation experiences that set new standards in passenger comfort, energy efficiency, reliability and safety.

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