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Post/CP say J.D. Power finds RBC gets most applause

2022-10-21 09:35 ET - In the News

See In the News (C-RY) Royal Bank of Canada

The Financial Post reports in its Friday edition that a report by J.D. Power says rising inflation and interest rates are eroding the financial health of Canadians and their satisfaction with the country's banks. A Canadian Press dispatch to the Post says that the study measured customer satisfaction across seven factors. It said satisfaction scores were lowest for resolving problems or complaints and helping customers save time or money. The study notes a noticeable decline in satisfaction between the second wave of the study done in July and August compared with the first wave done in January through March, as the percentage of customers classified as financially healthy also dropped to 38 per cent from 50 per cent. According to J.D. Power, Royal Bank of Canada ranked highest in satisfaction among the Big Five banks for a third consecutive year; CIBC was second and Bank of Montreal third. Tangerine was highest among mid-size banks followed by ATB Financial and Simplii Financial.

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