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Bombardier adds hourly cost to Global 7500 aircraft

2019-10-21 12:35 ET - News Release

Mr. Matthew Nicholls reports


Bombardier Inc. is continuing the expansion of its smart services offerings with the introduction of a new APU cost-per-flight-hour add-on option for its flagship Global 7500 aircraft. This new option will provide customers with comprehensive cost coverage for the Safran SPU300 (BA) auxillary power unit, including scheduled and unscheduled maintenance events on or off wing.


  • New smart services APU offering provides increased cost coverage for flagship Global 7500, giving customers increased peace of mind.
  • Under smart services portfolio of programs, customers can add APU cost coverage to smart parts plus or smart parts preferred programs for their Global 7500.
  • Global 7500 customers will benefit from Bombardier's 30-plus years of original equipment manufacturer (OEM) cost-protection experience.
  • Coverage of the airframe systems and Global 7500 APU is captured in one easy monthly payment.

The smart services global 7500 APU cost-coverage option represents Bombardier's continued commitment to evolve and refine its offerings to meet the needs of customers. Cost coverage includes exchange or repair of APU line replacement components and associated labour for removal and reinstallation, off-wing APU repair at Bombardier-designated repair centres, removal and reinstallation labour for the APU on/off the aircraft, recommended service bulletins, and more.

"We are committed to ensuring our customers get the best customer experience possible and this new offering for our flagship Global 7500 business jet provides flexibility and important peace of mind for customers of this incredible aircraft," said Jean-Christophe Gallagher, vice-president and general manager of customer experience for Bombardier Business Aircraft. "We're continually expanding our network and services options to maximize the efficiency of our customers' aircraft operations. We have also added thousands of parts to our network -- as well as a two-year parts warranty, comprehensive price-matching policy and one simple monthly payment for the airframe systems and APU under smart services for the Global 7500 aircraft. This announcement exemplifies Bombardier's commitment to provide customers with an outstanding aftermarket service experience."

With the longest running aircraft cost-per-flight-hour programs in aviation, Bombardier has gained invaluable customer feedback and experience to enhancing its growing portfolio of programs. The new smart services APU optional cost coverage is yet another addition to a range of optional add ons available under smart part plus or smart parts preferred, such as landing gear overhaul and cabin systems components. Scheduled and unscheduled labour cost coverage can also be added under smart parts preferred. With additional add-on choices, customers can tailor their selected program for their flight operations' needs.

The introduction of the Global 7500 APU cost coverage is the latest in a cascade of customer service announcements over the past several months aimed at enhancing Bombardier's customer service footprint in the United States and around the world. With major service centre expansions continuing in both Miami Opa-Locka and Singapore, the development of new line maintenance stations, and mobile response team enhancements, Bombardier continues to provide outstanding on-site, mobile and aircraft-on-ground resolution services for its customers.

About Global 7500 aircraft

Through visionary design and superior performance, the Global 7500 aircraft redefines the business aircraft experience. With four distinct living spaces, plus a dedicated crew rest area, it is unique among business jets in spaciousness, comfort and highly personalized design flexibility. Its leading-edge cabin entertainment system, coupled with lightning-fast connection speeds through Ka-band, allows passengers to stream high-definition content and enjoy a reliable entertainment experience.

The advanced wing design on the Global 7500 aircraft was conceived to optimize speed, range and control and ensure an exceptionally smooth ride. With its impressive and unsurpassed long-range capability of 7,700 newton metres (14,260 kilometres) at M 0.85, it can fly eight passengers non-stop from New York to Hong Kong and Singapore to San Francisco. A masterpiece of creative and thoughtful design, the Global 7500 aircraft's sophisticated styling and superior performance set the benchmark for the most exceptional business jet experience.

About Bombardier Inc.

With over 68,000 employees, Bombardier is a global leader in the transportation industry, creating innovative and game-changing planes and trains. Its products and services provide world-class transportation experiences that set new standards in passenger comfort, energy efficiency, reliability and safety.

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